Customer Service

hace 1 semana

Baja California, México Prodensa A tiempo completo

About ISLEISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the next level.Customer Service Specialist**Status**: Full time**Reports to**: Customer Service Lead/ Customer Service ManagerResponsibilities and DutiesCover phone linesAnswer all incoming calls during business hoursRespond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.Assist our customers by answering product and service questions.Manage outbound follow up calls as needed.**Work with the Customer Service team to**:To review and process Warranty, Shipping Damage, and Return ClaimsMonitor outbound and return tracking**Work with Customer Service Lead and Manager to**:escalate issues as neededprovide feedback from customers to ensure communication between departmentsVarious small projects as needed.**Education & Experience Requirements**:High school diploma or equivalent**English**: 90% Written / 90% SpokenProven customer support experience or experience as a client service representativeStrong team player working with others on a team to support and adapt seasonal volumeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectively**Special Requirements**:**Skills**:Strong and comfortable Speaking Skills.EmpathyAdaptabilityAbility to Use Positive LanguageClear Communication SkillsResponsible and TrustworthyPatienceProblem solving skillsDesired but not required.Experience inShopify (or any type of back end e-commerce program)Netsuite (or any type of central order processing platform)Shiphero (or any type of warehouse software)**. Skillset Required**: E-commerce, Netsuite, Presentation Skill, Shopify, Customer Service, Scala, Aris, Problem Solving Skill, Excel, Communication Skill, Listening, Problem Solving, Adaptability, Patience, Customer Support, Active Listening, Product Knowledge, Shipping, Zend

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    hace 2 semanas

    Baja California, México Prodensa A tiempo completo

    About ISLE ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the...

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