principal production support technician

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Supply Chain Manufacturing

Job Sub Function
Production Equipment Repair & Maintenance

Job Category
Business Enablement/Support

All Job Posting Locations:
Ciudad Juarez, Chihuahua, Mexico

Job Description
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for Principal Production Support Technician to be in Cd. Juárez, Chih. at Plant Horizontes
Purpose
Under direct supervision, tests and analyzes products. Provides feedback to associates and involved departments based on the results of the analysis performed. Carries out technical functions related to the product through testing, quality control, and process instructions in the Manufacturing area. Offers improvement alternatives for processes, equipment, tools, and/or the manufacturing system.

You Will Be Responsible For
In compliance with all applicable federal, state, and local laws/regulations, as well as Johnson & Johnson's corporate procedures and guidelines, this position:

• Provides solutions to manufacturing issues for current and new models.
• Conducts basic operational diagnostic tests, resolves issues, and disconnects components, subassemblies, and manufacturing systems, processes, and equipment to isolate failures, determine solutions, and perform relevant training.
• Analyzes non-conforming products on the production line, identifies root causes, and proposes corrective actions by working collaboratively with the manufacturing supervisor, engineering, and quality departments.
• Starts, adjusts, and operates basic laboratory and manufacturing equipment.
• Performs simple tests on processes/products, as well as compliance audits for quality and/or other regulatory requirements.
• Conducts basic tests and evaluations, experimental trials, and investigations of design proposals under operational conditions. Records procedures and results from these tests, including numerical and graphical data, for review by Operations.
• May provide recommendations and technical support for new projects, process improvements, and quality investigations.
• May assist in diagnosing and analyzing customer complaints; conducts awareness sessions for operators and identifies root causes, proposing corrections and corrective actions in collaboration with the manufacturing supervisor, engineering, quality, and failure analysis laboratory departments.
• Is responsible for communicating business-related issues or opportunities to the next management level.
• Is responsible for following all company guidelines regarding health, safety, and environmental practices, as applicable.
• May support troubleshooting related to the product in question, evaluating systems, components, and electrical or test equipment.
• May assist in addressing customer complaints about the product, evaluating systems, components, and electronic or test equipment.
• Provides support to operators, team leaders, and trainers in discipline-specific matters.
• Conducts inspections of their own work.
• Follows standardized procedures when applicable.
• Adheres to J&J and Campus Information Management Record Policies, including record retention programs, training and education, Document Retention Notices, record cleanouts, inactive records management, vital records, and vendor-related requirements, if applicable.
• Additional responsibilities may be assigned, and not all responsibilities are listed.
• Has completed environmental and safety training appropriate to their discipline.
• Is responsible for reporting business-related issues or opportunities to the next managerial level.
• For those supervising or managing staff, ensures subordinates follow all company guidelines related to health, safety, and environmental practices and that all necessary resources are available and in good condition, if applicable.
• Ensures personal and company compliance with all applicable Federal, State, and Local regulations, policies, and procedures.
• Performs other assigned tasks as necessary.

Qualifications / Requirements

• Technical degree, high school diploma, or incomplete college education.
• 5 to 10 years of experience in a similar role, as a group leader, and/or in training related to the position (preferred).
• At least 4 years of experience with products manufactured at Biosense Webster or similar products.
• Preferably 3 years of experience as a Production Support Technician.
• Demonstrated knowledge of manufacturing principles, practices, and procedures.
• Knowledge to audit production processes.
• Ability to input data into spreadsheets and database applications.
• Advanced knowledge of troubleshooting and failure analysis.
• Knowledge of product customer complaint investigation.
• Leadership skills.
• Ability to troubleshoot issues related to manufacturing areas or aspects.
• Strong teamwork and collaboration skills.
• Knowledge of the company's products.
• Proficiency in using measurement and testing equipment associated with the specific discipline.
• Basic ability to read and understand technical documentation related to the specific discipline.

Location & Travel Requirements:

• This position will travel sometimes (Costa Rica)
• It is desirable to have a Mexican Passport

Required Skills
Preferred Skills:
Agile Manufacturing, Chemistry, Manufacturing, and Control (CMC), Communication, Data Gathering Analysis, Detail-Oriented, Document Management, Goal Attainment, Good Manufacturing Practices (GMP), Health, Safety, and Environmental (HSE) Management, Issue Escalation, Plant Operations, Problem Solving, Process Control, Quality Auditing, Quality Management Systems (QMS), Quality Standards, Quality Systems Documentation, Report Writing, Time Management