GGH - Project Delivery Manager

hace 2 semanas

Colonia Bosques de las Lomas CDMX, México Unilever A tiempo completo

GGH - Project Delivery Manager

Function: Global Customer Hubs

Job Location: Aguascalientes / CDMX

Scope: this position will be supporting Latin America Countries to deliver projects in the Customer Operations service line. .

Terms & Conditions: full time position

Job Purpose:

Deliver value across all CO Hub (iOps) by driving future transformation of the Latam Hub in collaboration with our Partners and Product Owners. This role is responsible of connecting with in-country operational teams to drive the adoption, execution and continuous transformation of GCH Hub capabilities/enablers/scope of work.

Key Accountabilities of the role include:

Own the execution and adoption of the GCH capabilities and enablers across the pillars within markets

Sequence and execute transformation initiatives with countries/BUs as governed by CO Product Owners

Drive continuous improvement agenda with our Partners

Key Responsibilities:

Owns prioritization of capability adoption of capabilities & transformation roadmap across pillars within the geographies on behalf of global CO Product Owners and in coordination with IT, Performance Delivery Lead, and Country CO teams

Address adoption issues and outside system work-arounds

Work with global Product, and IT teams for any exception/change requirements

Benchmark usage and effectiveness relative to other sites / markets

Drives process-based / capability-based governance and benchmarking within geography

Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations

Coordinates project team for BC validation and new scope of work implementation in the hubs.

Owns continuous improvement agenda in collaboration with partners & country

Drives governance to ensure right prioritization of initiatives across markets with the Partner "TIO" (Transformation & Innovation Office)

Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework

Cross pollinate learnings / experience from within organization into our partner operations

Identify Best Practices - External and Internal. Explore emerging trends and actively seek opportunities to - SIMPLIFY, ELIMINATE, CONSOLIDATE, CENTRALISE, AUTOMATE

Drive effectiveness and consistency of operating model (governance, gatekeeping, etc).

Required Qualifications:

Business acumen and customer centric mindset

E2E function agnostic integrator (non-silo mentality)

Demonstrable Agile mindset and capabilities

Ability to drive change

Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery

Team leadership and Project management experience, preferably in the CO / supply chain sphere.

Ability to work effectively in both independent and diverse multi-task team environments

Experienced in leading/working with virtual teams and driving performance across diverse mixture of cultures.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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