Delivery Manager

**About Gluo**

Gluo, an Orium Company, is a leading eCommerce agency with over 20 years in the market. We implement ecommerce platforms, payment gateways, search engines, content management systems, ERPs, and CRMs. Additionally, we develop new commerce functionalities from scratch.

We specialize in Headless and Composable Commerce. We create flexible, connectable, and scalable stores that enhance your user experience.

We're a remote company based in Mexico, and our team of 100+ brings together strategists, architects, designers, and developers to craft innovative digital experiences.

**About the Opportunity**

We are seeking a Delivery Manager who will play a pivotal role in overseeing the successful delivery of projects, with a strong focus on eCommerce and retail technology. Reporting to the Delivery Manager Leader, this role blends product management with hands-on project delivery. You will work closely with clients and cross-functional teams to define product vision, manage end-to-end requirements, and prioritize key product activities, all while ensuring projects are completed on time, within budget, and deliver strong ROI for our clients.

**Responsibilities**

**Product Strategy and Client Management**:

- Serve as the primary liaison between clients and development teams, shaping the product vision to align with client objectives.
- Facilitate workshops and planning sessions to define KPIs, success metrics, and project milestones, translating them into actionable requirements.
- Develop and maintain product plans and roadmaps that align with the executive stakeholders' vision while ensuring that the software development backlog is up-to-date and accurately reflects project requirements.
- Maintain the product backlog and define technical requirements. Accountable for backlog definition and refinement, delivery of product requirements to specifications, client acceptance, defect resolution, and launch readiness.
- Prepare and maintain product requirements documents (PRD) with meticulous attention to detail, ensuring all requirements are understood, documented, and up-to-date.
- Manage complex trade-offs between product scope, timelines, and budgets, driving ROI and customer value.
- Provide regular updates to internal leadership on project and product progress, highlighting opportunities for growth and identifying potential risks.
- Be willing to travel as needed for customer and partner meetings.

**Project Delivery**:

- Champion projects from initiation to completion. Align with internal and external stakeholders and gain the resources needed to execute high-impact projects.
- Execute scrum and project management routines, ensuring projects deliver against schedule, budget, scope, and quality.
- Oversee risk management strategies, identifying impediments and driving necessary actions to ensure successful project delivery.
- Ensure team collaboration, guiding delivery teams to self-manage through Agile frameworks, while monitoring value and velocity in each iteration.
- Foster client-centric approaches, adopting Agile practices and managing expectations around timelines and scope.

**Skills and Qualifications**
- 4+ years of experience in a blended role of project management, product management, or a related field in a professional services or client-facing environment.
- Proven track record of delivering successful design and development projects, with a deep understanding of enterprise processes and product lifecycle from initial scoping through to delivery.
- A deep understanding of e-commerce and retail business operations is a plus.
- Excellent interpersonal and presentation skills, with a proven ability to manage senior-level client relationships. Capable of handling challenging conversations around product decisions, priorities, scope management, and timelines.
- Strong leadership skills, with the ability to motivate and manage cross-functional teams across different project phases.
- Strong analytical and problem-solving skills, using data-driven insights to inform product decisions and adjust project priorities as needed.
- Expertise in Scrum and Agile frameworks, with strong experience navigating product development and delivery in complex, fast-paced environments.
- Expertise in budgeting, risk management, and developing effective mitigation strategies to ensure project success and client satisfaction.
- Fluent in both Spanish and English (written and verbal), essential for managing cross-regional projects and working with diverse stakeholders in LATAM

**Is this Role a Fit for You?**

You'll thrive as a Delivery Manager if you:

- Enjoy engaging with customers to understand their needs, gather feedback, and incorporate their input into product development decisions.
- Thrive in fast-paced and often ambiguous environments and enjoy problem-solving - you're talented at breaking down complex problems into logical and digestible steps.
- Are interested in creating the plan as much as yo