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Customer Success Specialist Bilingüe

hace 2 semanas

Álvaro Obregón, México Skala People Strategy A tiempo completo
Skala People Strategy busca Customer Success Specialist Bilingüe - Fully remote en Álvaro Obregón, Michoacan de Ocampo

At Skala, were looking for our next Customer Success Specialist to join a global project with a leading SaaS company that empowers thousands of businesses worldwide to scale their digital presence.

We're looking for a dynamic and passionate Spanish-speaking Customer Success Manager to join our team.

What Youll Be Doing:

  • Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention
  • Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions.
  • Lead and execute on-time client implementations while ensuring seamless onboarding and integration.
  • Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimise customer success.
  • Consult with clients on priorities related to upcoming feature roadmaps and product enhancements
  • Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency.
  • Demonstrate technical acumen by developing workable solutions aligned with customer goals
  • Resolve issues and risks through collaborative, cross-functional efforts.
  • Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers
  • Exhibit a team-oriented attitude and a strong passion for customer success.
  • Take ownership of short-turnaround projects and deliver results under tight deadlines Continuously improve customer relationship management processes to ensure optimal customer outcomes

Experience/Education/Certifications Required:

  • Bachelors Degree or equivalent SaaS experience is strongly preferred.
  • Advanced English (B2+ or higher)
  • At least 5 years in a customer-facing and/or implementation role, preferably within a SaaS organization
  • Prior experience using HighLevel or other similar vertical solutions preferred.
  • Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly

    preferred
  • Demonstrates excellent time management, organizational abilities, and exceptional interpersonal communication skills, both verbal and written
  • Self - Motivated and proactive in maintaining regular communication with customers, management, and peers to ensure alignment and progress.
  • Exhibits strong critical thinking, effective communication, and creative problem-solving skills to address challenges and deliver solutions.
  • Skilled in managing sensitive customer issues with professionalism, tact, and diplomacy

Benefits:

  • Fully remoteposition
  • Salary: $30,416.67 MXN Gross
  • Aguinaldo (Christmas Bonus) - This bonus amounts to at least 15 days worth of pay to their employees.

Paid Vacation & Vacation Bonus

  • Full-time employees in Mexico are entitled to at least 12 days of paid time off after their

    first year of employment.

Public Holidays

  • Employees are entitled to 7 statutory public holidays: New Years Day, Constitution Day,

    Benito Juárezs Birthday, Labor Day, Independence Day, Revolution Day, Christmas Day.

Social Security (IMSS)

  • Provides access to healthcare, disability, retirement, and maternity benefits. Both

    employer and employee contribute.
  • Severance Pay

Paternity Leave

  • Five (5) paid working days for the birth or adoption of a child. Leave is certified through

    IMSS.

Maternity Leave

  • Twelve (12) weeks paid leave (six weeks before and six after birth). IMSS pays 100% of

    salary during maternity leave.

Sick Leave

  • General illness: IMSS pays 60% of salary from the 4th day of illness; employer pays first

    3 days.
  • Work -related illness/injury: IMSS pays 100% of salary from day one (up to 52 weeks).

Other Benefits :

  • Private Health Insurance (MetLife)
  • Overtime Pay
  • Teleworker Allowance: 500 MXN/month internet and 600 MXN/month electricity
  • One -time ergonomic chair allowance up to 3,000 MXN

Payroll & Deductions

  • Payment Frequency: Payroll is typically processed semi -monthly on the 15th and 30th

    of each month.

Nivel de educación deseada:

Superior - titulado

Nivel de experiencia deseada:

Nivel Medio

Función departamental:

Atención al cliente

Industria:

Internet

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