Customer Success Specialist

**About the Role**:
**Grade Level (for internal use)**: 08
**About the Role**:
**Location**: Mexico (Remote)
The Team
Our team is dynamic and collaborative, with a strong emphasis on customer satisfaction and seamless integration of our solutions. We value proactive engagement, continuous improvement, and cross-functional collaboration to ensure our clients' success. What sets us apart is our commitment to providing white glove treatment to our top customers and leveraging technology to maintain consistent and effective communication across all client tiers.
Responsibilities and Impact
**Customer Engagement**: Establish and maintain relationships with top customers, ensuring their satisfaction and defining best practices for client engagement across tiers.
**Transition Management**: Oversee the transition of customers from TIPNet to CVI, ensuring completion by the target decommission date.
**Client Technical Needs Assessment**: Engage with clients to assess their goals and ensure technical requirements align with their internal needs for seamless integration.
**Onboarding**: Facilitate a top-class onboarding experience, ensuring customers have the necessary resources and training to effectively utilize our product.
**Technical Support and Troubleshooting**: Provide expert-level assistance for complex technical inquiries and serve as an escalation point for resolving client issues.
**Performance Monitoring**: Continuously assess customer usage and satisfaction metrics to identify areas for improvement and upselling opportunities.
**What We’re Looking For**:
**Basic Required Qualifications**:
Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
1-2 years of proven experience in customer success, account management, or a similar role within a technology-focused environment.
Strong analytical and problem-solving skills with a proactive approach to issue resolution.
Excellent communication (English) and interpersonal skills with the ability to build rapport with clients.
Strong problem-solving capabilities with a commitment to customer satisfaction.
Excellent communication (English) and interpersonal skills with the ability to build rapport with clients.
**Team Collaboration**: Proven ability to foster collaborative relationships across teams to achieve common goals.
**Critical Thinking**: Demonstrated ability to analyze situations and make informed decisions.
**Adaptability**: Quick learner with the ability to thrive in dynamic settings and adjust to changing circumstances.
**Additional Preferred Qualifications**:
Proficiency in CRM software (Salesforce) and customer support tools.
Experience with commercial vehicle industry and/or fleets.
About S&P Global Mobility
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure