IT Support specialist
hace 2 semanas
IT Support Senior Specialist – Híbrido en CDMX
Estamos en búsqueda de un
IT Support Senior Specialist
con experiencia en entornos internacionales y sólidos conocimientos en automatización, soporte técnico y administración de sistemas. El perfil ideal es una persona con enfoque en resultados, capacidad analítica y experiencia en optimización de procesos mediante herramientas tecnológicas.
Responsabilidades
- Brindar soporte técnico de segundo nivel, asegurando la resolución de incidencias dentro de los SLA.
- Automatizar procesos mediante
Python
, reduciendo tareas manuales y mejorando la eficiencia operativa. - Administrar y optimizar
Salesforce
, creando dashboards, reportes y flujos automatizados. - Dar mantenimiento y soporte a
bases de datos MySQL
y herramientas de monitoreo. - Colaborar con equipos multiculturales (AU/MX) para garantizar la estabilidad de los sistemas.
- Elaborar documentación técnica, análisis de causa raíz y capacitaciones internas.
Requisitos
- Más de 7 años de experiencia en
soporte técnico, IT Support o HelpDesk
. - Experiencia en automatización con
Python
. - Experiencia haciendo consultas en
MySQL, MSSQL o SOQL
. - Experiencia con
JIRA, Bitbucket, Swagger, SoapUI, Postman, MobaXterm
. - Experiencia con entornos
Windows, macOS y Linux
. - Nivel de inglés avanzado (indispensable).
- Licenciatura en Ciencias de la Computación
o carrera afín
Ofrecemos
- Rango salarial de hasta $38,000 brutos
- Prestaciones de ley + superiores
- Contratación directa
En caso de contar con TODOS los requisitos, Postúlate por este medio
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