Technical Analyst 2-Support

hace 2 días

Zapopan, Jalisco, México Oracle A tiempo completo

Job Description

As a member of the IT-Support organization, your focus is to provide technical help for oracle employees 24x7x365 support. This position is specifically designed to help cover a local TechBar and Field support across two Guadalajara office locations. This involves resolving technical questions regarding the use of and troubleshooting for system hardware, operating systems, applications, and networks. As a primary point of contact for IT-support to oracle employees, you are responsible for providing advice and assistance to solve technical issues usually by remote diagnosis in person on the phone, zoom or via chat support in a timely manner.

Qualification/Requirements

Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+

  • Proven experience resolving technical issues as a field support engineer
  • Ability to diagnose and resolve onsite technical issues pertaining to network, WiFi and Zoom 
  • Hands on experience resolving various hardware issues for both Windows and Apple devices
  • Strong analytical skills to troubleshoot and fix hardware, windows and applications issues
  • Excellent oral and written customer support skills
  • Ability to remotely troubleshoot and resolve issues for Windows & macOS, along with O365 applications
  • Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):
    • Windows OS (Ver 11 or above), related hardware, and typical applications
    • macOS (Sequoia or above), related hardware, and typical applications
    • MS Exchange Clients
    • Cloud Infrastructure and Concepts
    • IT Security and Data Protection
    • Powershell
    • Network
    • Linux/Unix OS
  • ONE or more proven skills in the following areas: (preferred skills):
    • Devops
    • Agile Methodologies
    • ITIL/ITSM
    • Python
    • Java
    • Oracle APEX
    • SQL
    • PHP
    • etc.
  • Should be capable of multitask.
  • Should have excellent communication skills English/Spanish (Oral & Written)
  • Should be smart, enthusiastic and a good team player.
  • Experience working on ticketing systems.
  • Ability and willingness to work in an environment providing 24x7x365 support.
  • Position based in Guadalajara, Mexico (is required to work from our office location)

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