Administrative Customer Service Specialist

hace 5 días

Ciudad de México, Ciudad de México Relay Human Cloud A tiempo completo

Job Overview

The Customer Service role in the real estate sector involves providing exceptional support and assistance to clients, prospective buyers, tenants, and internal teams throughout the property transaction and management processes. This position focuses on addressing inquiries, resolving issues related to property listings, lease agreements, and maintenance requests, while ensuring compliance with regional regulations and company policies. The role requires effective communication and collaboration with real estate agents, property managers, and legal teams to facilitate smooth client experiences and uphold the organization's reputation in a competitive market.

Duties and Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and etc.
  • Assist clients with scheduling property viewings and appointments.
  • Provide accurate information about listings, services, and company policies.
  • Resolve client concerns and escalate issues when necessary.
  • Maintain detailed records of client interactions and transactions.
  • Collaborate with real estate agents and other team members to ensure seamless client service.
  • Support administrative tasks related to customer service operations

Education and Training

  • High school diploma or equivalent required; associate or bachelor's degree in business, communications, or related field preferred.
  • Familiarity with real estate industry terminology and processes through formal training or on-the-job experience.
  • Proficiency in using customer relationship management (CRM) software and other relevant digital tools.
  • Advanced English skills (spoken & written)

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