Customer Support Specialist

hace 6 días

Ciudad de México, Ciudad de México Daytrip Europe odštěpný závod A tiempo completo

Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand

Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe

What the job entails

  • Answering customer questions by email, chat, and phone calls, and resolving urgent matters between customers and drivers.
  • Actively handling last-minute bookings and communicating with partner drivers.
  • Reviewing booking details, processing changes, and resolving complaints.
  • Flexible, rotating schedule (we operate on a 24-hour schedule with teams in Merida, Mexico, and Prague, Czech Republic).

What we are seeking

  • Full English proficiency (C1 - C2).
  • Fluent Italian speakers are a big plus.
  • Optimistic individuals who want to grow professionally, with a built-in can-do attitude.
  • People who thrive in a fast-paced environment, with a high level of attention to detail.
  • Effective communication with clients & drivers primarily in writing and over the phone.
  • People who work effectively in a hyper-motived international team, and individually.
  • Ability to navigate through multiple systems (Slack, ticketing and booking software, etc).
  • Hospitality, tourism or logistics experience preferred, but not required.

What you can expect from us

  • Learning from a team of highly driven professionals.
  • Possibility to incorporate own ideas & take on different roles outside of Support.
  • Interacting with travelers and drivers from all over the world (we operate in 130+ countries).
  • Opportunity to participate in a unique project changing the world of travel.
  • Informal office environment, within a short walking distance of Zona Paseo Montejo in Colonia Mexico.
  • Team dinners and parties Once in a while we enjoy taco day in the office or go to a German Bierhaus around the corner.
  • The possibility of working from home after the training period, by agreement.

Daytrip Customer Support Specialists have progressed to positions in Logistics, Finance, Marketing, Sales, Content Writing, Information Technology, and Senior Support roles.

So if it's your first job, or you're a seasoned Customer Support Specialist looking to grow into a bigger role, we want to hear from you

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