Customer Service Supervisor

hace 4 días

Tijuana, Baja California, México Integon Service Co. A tiempo completo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training.

Key Responsibilities

  • Establish and maintain production standards and measurement methods by aiding employees in interpreting information, understanding, and applying basic principles, policies and procedures.
  • Conduct performance reviews, evaluates employee potential, and recommend employee promotions, merit increases, or terminations
  • Manage team performance, and make recommendations/implement action plans to help employees succeed
  • Identifies and addresses training needs in all critical processes, procedures, and business rules including the most current and up to date sales/service processes depending on assigned team
  • Committed to creating and supporting an inclusive work environment and administering Human Resources guidelines and policies and resolves employee's issues and concerns regarding these policies
  • Effectively provide coaching, guidance, and feedback by practicing talk paths, expectation setting and sales techniques (when applicable)
  • Establish/communicate vision and mission messaging, job performance standards, and work procedures
  • Direct workflow of unit and assign job responsibilities according to unit goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience
  • Develops strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations
  • Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others

Experience

  • 1 year of experience (Preferred)

Supervisory Responsibilities

  • This job has supervisory duties.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at

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