Customer Quality Engineer H/M

hace 2 semanas

Tijuana, Baja California, México AEROCONTACT A tiempo completo

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Cabin conçoit, certifie, et fabrique les intérieurs de cabines complets, les systèmes et les equipements les plus innovants du secteur pour offrir à ses clients du monde entier une image de marque distinctive et une expérience passagers sûre et confortable.

Mission description

The Intercompany External Quality Engineer serves as the primary liaison between the contract holding site of the company, a sub-tier / manufacturing site within Safran Cabin, and its aerospace customers on all quality-related matters. This role ensures requirements are clearly communicated, effectively addressed, and continuously monitored. The position supports the organization in maintaining compliance with AS9100 as well as other applicable aerospace regulatory & customer requirements, while driving customer satisfaction and product quality performance

  • Bachelor's degree in Engineering, Quality, or related technical discipline (or equivalent experience). ? 46 years of experience in aerospace manufacturing, with exposure to quality or customer-facing roles. ? Strong knowledge of AS9100 and aerospace regulatory requirements. ? Proficiency in quality tools and methods (8D, RCCA, FAIRs/AS9102, FMEA). ? Strong written and verbal communication skills with the ability to interface effectively at all levels of the organization and with customers. ? Fluent in both English and Spanish languages (written and spoken), able to lead meetings, while understanding & explaining complex engineering, metrology and quality assurance topics effectively, in writing and verbally in either language. ? Available to physically travel to, and work remotely from different locations around the world, for various lengths of time. ? Must have a strong working knowledge of Microsoft Office tools (Word, Excel, powerpoint, etc) ? Confident with understanding and interpreting engineering documents (MBD, 2D drawings, specifications, etc). Preferred ? Experience with customer quality portals (e.g., Boeing Supplier Portal, Airbus SupplyOn). ? Lean Six Sigma Green Belt or Black Belt certification. ? Knowledge of NADCAP special processes. ? Working knowledge of GD&T and aerospace drawings. ? Demonstrated ability to lead cross-functional teams and manage multiple priorities. Key Performance Indicators (KPIs) ? Timeliness and effectiveness of corrective actions. ? Customer quality metrics (PPM, OTD, escape rates). ? Reduction in repeat nonconformances. ? Successful completion of customer and regulatory audits

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