Support Engineer II

hace 9 horas

Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Title: Support Engineer II – TMS

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do:

  • Deployment and troubleshooting application related issues

  • Troubleshooting, fixing, and preventing application availability issues

  • Application health monitoring

  • Developing automations (Python, Cycle, RPA etc.)

  • DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)

  • Responsible to handle Critical Cases

What we are looking for:

Industry experience:

  • 4 years of experience

Interpersonal Skills Desired

  • Troubleshooting & Problem-Solving mindset

  • Self-learning

  • Empathy

  • Customer Service

  • Communication skills

Technical Skills:

  • Experience with any Transportation Management system

  • PLSQL

  • Oracle/SQL Server Database

  • Windows/Unix OS Concepts

  • Python

  • MS Azure

  • App Dynamics

  • Splunk

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

  • Competitive Salary
  • Christmas Bonus (30 days)
  • Savings Fund
  • 15 Vacation Days first year and 60% Bonus
  • Major and Minor Medical Service insurance for you and your family
  • Life Insurance

#LI-JA1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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