Support Engineer II

hace 13 horas


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Title: Support Engineer II – TMS

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do:

  • Deployment and troubleshooting application related issues

  • Troubleshooting, fixing, and preventing application availability issues

  • Application health monitoring

  • Developing automations (Python, Cycle, RPA etc.)

  • DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)

  • Responsible to handle Critical Cases

What we are looking for:

Industry experience:

  • 4 years of experience

Interpersonal Skills Desired

  • Troubleshooting & Problem-Solving mindset

  • Self-learning

  • Empathy

  • Customer Service

  • Communication skills

Technical Skills:

  • Experience with any Transportation Management system

  • PLSQL

  • Oracle/SQL Server Database

  • Windows/Unix OS Concepts

  • Python

  • MS Azure

  • App Dynamics

  • Splunk

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

  • Competitive Salary
  • Christmas Bonus (30 days)
  • Savings Fund
  • 15 Vacation Days first year and 60% Bonus
  • Major and Minor Medical Service insurance for you and your family
  • Life Insurance

#LI-JA1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


  • Support Engineer

    hace 2 semanas


    Monterrey, Nuevo León, México Plan A Technologies A tiempo completo

    JOB OVERVIEWPlan A Technologies is looking for a Support Engineer to provide real-time, high-quality technical support to end users while ensuring issues are triaged and resolved within established SLAs. This role is responsible for remote ITIL-based triage, user support, log monitoring, threat escalation, documentation, and ongoing root cause analysis....


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Expert Support EngineerOverview This role supports the day-to-day stability and performance of the network environment by independently managing incidents and executing service requests with timely resolutions. Operating within the core Infrastructure Operations team, the position contributes to service continuity by assisting with root...

  • Expert Support Engineer

    hace 13 horas


    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Expert Support Engineer Overview This role supports the day-to-day stability and performance of the network environment by independently managing incidents and executing service requests with timely resolutions. Operating within the core Infrastructure Operations team, the position contributes to service continuity by assisting with root...


  • Monterrey, Nuevo León, México Schneider Electric A tiempo completo

    We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.   This job might be for you if:- Electrical Engineering Technologies Degree or related fields and 2-5 years applicable experience....

  • Expert Support Engineer

    hace 1 semana


    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Expert Support Engineer Scope:Core responsibilities include assisting in managing network incidents, handling service requests for prompt resolution, and supporting root cause analyses to implement corrective and preventive measures. As part of the Operations team, you will collaborate with cross-functional teams to address incidents,...

  • Expert Support Engineer

    hace 1 semana


    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Expert Support EngineerOverview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work."Seeking an astute individual that has a strong technical foundation with ability to be hands-on on developing/building automation to improve efficiency, productivity, and customer experience....

  • Sales Engineer II

    hace 16 horas


    Monterrey, Nuevo León, México Bosch-HomeComfort A tiempo completo

    Descripción del empleo Estamos buscando un Ingeniero de Ventas II con talento y empuje para unirse a nuestro equipo en Monterrey, NL o Chihuahua, Chihuahua. En este puesto, será responsable de combinar la experiencia técnica con la perspicacia en ventas para impulsar el crecimiento del negocio y proporcionar soluciones innovadoras a nuestros...


  • Monterrey, Nuevo León, México JumpCloud A tiempo completo

    All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple,...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Expert Support Engineer Overview The Senior Technical Architect – Cloud Infrastructure is responsible for leading the design, architecture, and governance of cloud-based infrastructure solutions. This role provides deep technical expertise across public, private, and hybrid cloud environments, ensuring that solutions are secure,...

  • Sales Engineer II

    hace 15 horas


    Monterrey, Nuevo León, México Bosch USA A tiempo completo

    Descripción del empleoEstamos buscando un Ingeniero de Ventas II con talento y empuje para unirse a nuestro equipo en Monterrey, NL o Chihuahua, Chihuahua. En este puesto, será responsable de combinar la experiencia técnica con la perspicacia en ventas para impulsar el crecimiento del negocio y proporcionar soluciones innovadoras a nuestros...