Technical Product Manager, Loyalty

Job Description
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Levi Strauss & Co. is hiring for its Digital and Technology Engineering team. The role involves designing and developing user-facing applications to enhance the DTC experience. This full stack engineering role requires strong expertise in front end, backend and Devops engineering, with the flexibility to work hands-on or manage projects with external vendors. The ideal candidate is technically skilled, adaptable, and experienced in delivering high-quality applications.

About The Job
We are looking for an experienced Technical Product Manager who loves retail and has a passion for delivering best-in-class experiences for consumers.

This position is available to candidates located in Mexico, Brazil, and Colombia . We invite applications from individuals this location.
Drive the strategic vision for Consumer Loyalty as a globally scalable platform, developing the next stage of the loyalty ecosystem into a cohesive, consumer-focused value proposition. Build alignment across a wide group of stakeholders in support of your vision.

• Build relationships with external partners and vendors to support our vision and roadmaps, including managing the selection of solutions via the RFP process.
• Partner with Commercial, Product and Engineering teams in translating commercial goals and the platform vision into a well-sequenced, global roadmap:
• Balance foundational needs and specific use cases.
• Identify opportunities, partner to identify ROI, and prioritize and negotiate initiatives to develop a roadmap that delivers on the vision and strategy.
• Ensure the roadmap includes technical health and scalability.
• Ensure the roadmap accounts for and integrates dependencies across functions.
• Technical Execution & Delivery
• Work closely with engineering teams to design, implement, and optimize Loyalty APIs and flows.
• Ensure our Loyalty platform follows best practices for security, performance, compliance (GDPR, CCPA, PCI-DSS, SOC 2), and resilience.
• Help define and influence the system design and domain model across consumer profile, loyalty, order management and third-party authentication provider.
• Build high-trust, mutually collaborative relationships to drive results:
• Partner with all stakeholders to elicit business needs, outcomes, and value, and ensure the solution roadmap is aligned to those needs, as well as other product roadmaps.
• Provide strategic advice on how to respond to stakeholders' business challenges.
• Partner within Technology to deliver the roadmap and achieve our projected value. This individual will also need to coordinate closely with the LS&CO Privacy team for consumer privacy compliance.
• Work with UX and customer experience teams to optimize login and sign-up experiences, reducing friction while maintaining security.
• Collaborate with external vendors and third-party Loyalty solutions to evaluate and integrate best-in-class capabilities.
• Represent the team in reviews with partners and senior company leaders to align resources and prioritization to ensure minimal time to value.
• Establish a consistent prioritization process that communicates clearly the Consumer Loyalty roadmap, objectives, priorities, and decisions across a wide group of stakeholders:
• Ground your solution vision in data: Draw insights from key metrics and data sets to iterate quickly; forecast and validate impact.
• Act as the solution evangelist to demonstrate commercial impact and value, with a compelling, data-driven narrative.
• Track value delivered, platform adoption, performance, and execution against the end-to-end roadmap and adjust next steps as necessary.
• Drive adherence to all standard TPM ways of working:
• Lead the end-to-end platform lifecycle.
• Benchmark LS&CO capabilities vs. industry trends and best practices.
• Translate technical product strategy into detailed requirements and prototypes, in partnership with engineering and architecture.
• Define OKRs. scope and prioritize activities based on forecasted impact.
• Act as an agent of change within and outside your team, challenging the status quo and embracing new methodologies towards better outcomes.

About You

• Experienced technical product manager with 5+ years of experience.
• Subject matter expertise in consumer loyalty and its implementation at a global scale in retail. This candidate will also have expertise in consumer privacy compliance and best practices.
• Ability to flex with agility between commercial and technical topics, teams, priorities and requirements, and drive balance, alignment, strategy, and value across both streams.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• Experience leading cross-functional teams to deliver products and projects.
• Strong presentation and communication skills, for audiences at all levels of the organization, from product and platform teams to executives.

LOCATION
Mexico, D.F., Mexico

FULL TIME/PART TIME
Full time

Current LS&Co Employees, apply via your Workday account.