Floor Manager

hace 5 días

Ciudad de México, Ciudad de México Golden Goose A tiempo completo

Golden Goose
is looking for a passionate and customer-focused
Floor Manager
who will support the management team in organizing, planning, and implementing strategies to achieve business goals and guarantee an excellent service on the sales floor. They provide excellent customer service by assisting customers, addressing questions and being the point of reference on the sales floor for all the team members.

The Floor Manager also helps monitor sales performance and assists with team training when needed.

Main Responsibilities
*
:

  • Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI's
  • Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard
  • Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences
  • Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions
  • Support the Manager in ensuring the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
  • Support and inspire the new staff throughout the onboarding experience
  • Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity
  • Assist the Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standards

Work place: Mexico City, Colima 160, Roma Nte., Cuauhtémoc

Qualifications:

  • 3-4 years of relevant experience in luxury retail or hospitality industry
  • Good customer focus with strong presentation, interpersonal and communication skills
  • Ability to lead and guide by example the team
  • Self-motivated with positive attitude
  • Strong team player
  • Knowledge of English language is mandatory

*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer

Fostering uniqueness, in Golden Goose, human capital is a true asset, and Diversity & Inclusion have always been essential to our culture.

Golden Goose is an inclusive employer enabling each one to better express their authentic self, regardless of gender, sexual orientation, ethnicity, disability or age.

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