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Analista Help Desk- field support
hace 2 semanas
Somos una compañía líder en T.I. y requerimos un profesional para coordinar todo el proceso de atención de tickets, garantizando su seguimiento completo desde la apertura hasta el cierre, además de brindar supervisión directa a los ingenieros de campo.
Actividades generales:
- Asignación de Tickets a Ingeniería de campo
- Comunicación y Supervisión de ingenieros en su ruta
- Gestión SLA
- Documentación y evidencias del Ticket.
Requisitos:
- Preparatoria o Licenciatura concluida afín a sistemas.
Experiencia indispensable en supervisión y coordinación de equipo de Ingenieros.
- Conocimientos de REMEDY o Service Now.
Ofrecemos:
- Sueldo $ Prestaciones de Ley
- Turno completo de lunes a viernes y sábados guardias.
- Zona a laborar, Puebla centro.
Tipo de puesto: Tiempo completo
Sueldo: $12, $13,500.00 al mes
Beneficios:
- Opción a contrato indefinido
- Teléfono de la empresa
- Vales de despensa
- Vales de restaurante
Lugar de trabajo: Empleo presencial