Customer Service Executive

Imagine yourself…

• Owning your ambition and fueling your career growth.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Joining a company with a proven track record of success and an exciting future.

At
Hach
), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us:

About The Role
Reporting to the
Customer Service Coordinator
, the
Customer Service Executive
is responsible for delivering timely, accurate, and professional support to internal and external customers. This role plays a key part in order management, customer communication, and coordination with internal teams to ensure a smooth order-to-delivery process. This position is part of the
Inside Sales / Commercial team
, located in
Naucalpan, Estado de México
, and will be
hybrid,
4 days onsite / 1 day remote. Working hours: 7:00 a.m. – 4:00 p.m.; 8:00 a.m. – 5:00 p.m.; 9:00 a.m. – 6:00 p.m. Target start date: Second week of February.

In this role, a typical day will look like

• Handling inbound calls from internal and external customers.
• Entering and managing customer orders through the company's ERP system.
• Reviewing, validating, and releasing held orders as required.
• Responding to customer inquiries related to pricing, product availability, shipping, and order status.
• Supporting customers in identifying product needs and providing basic product information.
• Maintaining accurate customer records, including billing, shipping, and contact information.
• Logging customer feedback and collaborating with internal teams to improve service quality.
• Identifying and proposing opportunistic upselling opportunities when appropriate.

The essential requirements of the job include:

• At least 1 year of experience in customer service.
• Knowledge of supply chain processes (order flow, delivery, coordination).
• Strong customer communication skills, including customer conversations and basic negotiation.
• Experience handling conflict resolution and problem-solving with customers.
• Proficiency in Excel and experience working with ERP systems (Oracle is a plus).

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated toensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto'svibrant global network of 17,000 associates, you join a unique culture and work environment where purposemeets possibility: where the work you do has an everyday impact on the resources and essentials we all relyon, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow yourcareer. Together, we're Safeguarding the World's Most Vital Resources—and building rewarding careersalong the way.

Sobre el rol
Reportando al
Coordinador de Customer Service
, el/la
Ejecutivo/a de Customer Service
es responsable de brindar soporte oportuno, preciso y profesional a clientes internos y externos. Este rol cumple una función clave en la gestión de pedidos, la comunicación con clientes y la coordinación con equipos internos para asegurar un proceso fluido desde la toma del pedido hasta la entrega.

Esta posición forma parte del equipo de
Inside Sales / Comercial
, está ubicada en
Naucalpan, Estado de México
, y se desarrolla bajo un esquema
híbrido (4 días presenciales / 1 día remoto)
.
Horarios de trabajo:
7:00 a.m. a 4:00 p.m.; 8:00 a.m. a 5:00 p.m.; 9:00 a.m. a 6:00 p.m. Fecha estimada de ingreso: segunda semana de febrero.

En este rol, un día típico incluirá

• Atención de llamadas entrantes de clientes internos y externos.
• Ingreso y gestión de pedidos de clientes a través del sistema ERP de la compañía.
• Revisión, validación y liberación de pedidos retenidos, según corresponda.
• Respuesta a consultas de clientes relacionadas con precios, disponibilidad de productos, envíos y estado de pedidos.
• Asistencia a clientes en la identificación de necesidades de productos y provisión de información básica sobre los mismos.
• Mantenimiento preciso de los registros de clientes, incluyendo datos de facturación, envío y contacto.
• Registro de feedback de clientes y colaboración con equipos internos para mejorar la calidad del servicio.
• Identificación y propuesta de oportunidades de venta adicional cuando corresponda.

Requisitos esenciales del puesto

• Al menos 1 año de experiencia en atención al cliente.
• Conocimiento de procesos de supply chain (flujo de pedidos, entregas, coordinación).
• Sólidas habilidades de comunicación con clientes, incluyendo conversaciones comerciales y negociación básica.
• Experiencia en manejo de conflictos y resolución de problemas con clientes.
• Dominio de Excel y experiencia trabajando con sistemas ERP (Oracle es deseable).

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

, Luz Ayus