Customer Service Representative

hace 2 semanas

Mexico City Metropolitan Area Zamora Company A tiempo completo

At Zamora Company, we believe customer service is at the heart of our success. A strong Customer Service Representative not only builds customer loyalty but also strengthens our reputation and helps grow our brand.

JOB BRIEFING / RESUMEN DEL PUESTO

As a Customer Service Representative, you'll be the voice and face of Zamora Company. You'll interact directly with our customers, providing exceptional service, solving problems, and creating positive experiences. Our team members are known for being friendly, courteous, and professional — always putting the customer first.

In this role, you'll:

  • Serve as the first point of contact for customer and consumer inquiries
  • Take personal ownership of each interaction, from start to finish
  • Handle non-scripted calls with confidence and care
  • Provide timely updates and support to both internal and external customers
  • Represent Zamora with a positive, solutions-focused attitude

We're looking for someone who is proactive, enthusiastic, and passionate about helping others. The ideal candidate has strong communication skills, can multitask in a fast-paced environment, and takes pride in delivering exceptional service.

If you have previous customer service experience and thrive in an entrepreneurial, creative setting, we'd love to connect with you

RESPONSABILIDADES / MAIN RESPONSIBILITIES:

  • Order Entry in SAP - Taking orders, verifying customer information, processing payments, and managing order fulfillment
  • Updating customer details, reviewing account history, resolving account discrepancies, and managing account changes
  • Engaging with customers in a positive manner, actively listening to their needs, and building rapport
  • Identifying complex problems that need further attention and transferring them to supervisors or relevant departments
  • Answering customer questions via phone, email, or chatting regarding products, services, account details, and billing
  • Actively listening to customer issues, investigating problems, offering solutions, and providing appropriate compensation when needed
  • Processing customer return requests, verifying eligibility, and facilitating exchange
  • Maintain company standards to ensure high-quality service
  • Build relationships with customers to ensure satisfaction
  • Attend required departmental meetings
  • Possess the ability to organize and keep a positive & productive work environment

REQUERIMIENTOS Y HABILIDADES / REQUIREMENTS & SKILLS:

  • High School Diploma
  • Proven experience as Customer Service
  • Critical Thinker
  • Excellent organization skills
  • Must be able to multi-task, prioritize and manage time effectively
  • Excellent verbal and written communication skills
  • Ability in problem-solving.
  • Ability to always remain professional and courteous with customers
  • Strong computer, telephone, and technology skills
  • Must be professional, organized, and friendly.
  • Must be self-motivated and able to work with minimal supervision.
  • Beverage alcohol experience/spirits industry experience preferred
  • Understanding of the Supply Chain
  • Bilingual Spanish and English proficiency
  • Proven experience working with cross-functional teams

***Please provide CV in English and in PDF format***

  • Customer Service Representative

    hace 1 semana

    Mexico City Epsilon Solutions Ltd. A tiempo completo

    Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. Qualifications High School diploma completed....

  • Customer Service Representative

    hace 2 semanas

    Queretaro Metropolitan Area, México TBM Carriers, Inc. A tiempo completo

    Company DescriptionTBM Carriers Inc. is an international transportation company offering door-to-door expedited truckload services across the United States, Mexico, and Canada. Headquartered in Texas, we deliver efficient and reliable solutions to meet the logistics needs of our clients. With operations spanning North America, we ensure timely pick-up and...

  • Customer Service Representative

    hace 2 semanas

    Mexico City Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...

  • Customer Service Representative

    hace 2 semanas

    Mexico City Metropolitan Area OOCL North America Group A tiempo completo

    Customer Service Representative – ImportOn-site roleMon - Fri, 8:30 AM – 5:30 PM (w/1 hour lunch)Location:Pico de Verapaz 435, piso 6, Jardines en la Montaña, Tlalpan, Ciudad de México, C.P. 14210, MéxicoWhat is OOCL?OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong...

  • Customer Service Representative

    hace 2 semanas

    Mexico City Metropolitan Area OOCL North America Group A tiempo completo

    Customer Service Representative - Export Ocean Cargo Pico de Verapaz 435, Piso 6, Jardines en la Montaña, Tlalpan, C.P. 14210, Mexico City, MexicoIn person: Monday - Friday, 8:30 hours - 17:30 hours (w/1 hour lunch)What is OOCL?OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of...

  • Bilingual Customer Service Representative

    hace 7 días

    Guadalajara, Mexico Metropolitan Area 1840 & Company A tiempo completo

    About The JobCustomer Service Representative – Full Time Position OnlyHours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.Job DetailsEmployment Type: Full-Time Independent ContractorDepartment: Customer Service/SupportJob Level: Entry LevelExperience: 1 YearsResponsibilitiesCustomer Service Agents will handle order entry and...

  • VIP Customer Service Representative

    hace 5 días

    Guadalajara, Mexico Metropolitan Area Helpware A tiempo completo

    About UsHelpware is a global business process outsourcing (BPO) company dedicated to delivering exceptional customer experiences through high-performing teams, innovative technology, and a culture built on collaboration and growth. We support a wide range of industries and empower our people to build meaningful careers in a modern, people-first environment....

  • Customer Service Representative

    hace 3 días

    Mexico City Metropolitan Area 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job DescriptionUSAC and Mexico Customer Service Representative, Mexico...

  • Customer Service Representative – Logistics

    hace 3 semanas

    Monterrey metropolitan area, México reesmarx A tiempo completo

    Customer Service Representative – Logistics Location: On-site 5 days a week, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking a Customer Service Representative – Logistics to support international operations and deliver an exceptional customer...

  • Customer Service Representative – Logistics

    hace 3 semanas

    Monterrey metropolitan area, México reesmarx A tiempo completo

    Customer Service Representative – Logistics Location: On-site 5 days a week, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking a Customer Service Representative – Logistics to support international operations and deliver an exceptional customer...