Deskside Support

hace 2 días

Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our client

Top skills

At least 3 years of experience on Nexthink Macintosh OS X Service Now and Windows

  • Provide hardware/software support services to onsite client including break/fix
  • Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket requests, compliance tasks, account management, and provide end support to end users
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Details:

  • Technical degree or equivalent end-user supporting experience
  • Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
  • Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • ServiceNow or related ITSM ticketing tool experience
  • Printer and scanner support
  • Knowledgeable in Customer infrastructure support
  • Mobile Device Support Experience
  • Familiarity with Microsoft Active Directory
  • Experience with computer asset tracking
  • Experience with user ID creation
  • Some experience with support and administration of network phones (VoIP system).
  • Understanding of Symantec Virus Scan software
  • Ability lift up to 50 lbs. when moving electronic equipment
  • Great customer service skills
  • Ability to multi-task
  • Team player
  • Fluent in both Spanish and English

Certifications Required

ITIL Foundation Certification Nexthink Analyst Certification

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

BeCognizant #IntuitionEngineered

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