Deskside and Smart Hands Support

hace 7 días

Ciudad de México CDMX GSB Solutions A tiempo completo

Estamos buscando tu talento

Buscamos solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren.

Vacante: Deskside and Smart Hands Support

Idiomas: español e inglés avanzado

Horario: De lunes a viernes - 08am - 5pm

Ubicación**:Carlos Pellegrini 700 Ciudad de Buenos Aires - ARGENTINA**

Scope of Work Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:

- Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.
- Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.
- Vendor Coordination for service break fix.
- Basic troubleshooting of LAN, WAN & WLAN.
- Level 1 management of voice and data cabling / services
- Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.
- Lifecycle replacements and PC imaging.
- Coordination with Client’s PCaaS partner/vendor
- Assets management, reconciliation and disposal coordination
- Meeting / Event facility preparation.
- Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates)
- End User onboarding and offboarding process
- Project coordination and deployment support as needed
- Monthly/Weekly reporting to Client IT Service Management and governance
- Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).
- Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites)

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