Field Service Engineer

hace 5 días

Remote Mexico City MX DroneShield A tiempo completo

About the role

DroneShield is expanding in response to increased customer traction around the globe. As part of this growth, we are seeking a Field Service Engineer (FSE) to join the LATAM Team. 

The position will report primarily to the Australia-based FSE Lead and will work closely with the LATAM Sales Director, Operations Team and Engineering Teams. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving listed defence technology company. 

This role will focus exclusively on customer-facing field engineering support, ensuring successful deployment, integration, and sustainment of DroneShield's systems across LATAM.  

Responsibilities, Duties and Expectations 

  • Collaborate with the Sales and Australian Delivery teams to provide technical support during customer engagements, system architecture reviews, and solution scoping
  • Plan, manage, and execute the installation and integration of multi-product C-UAS systems in the field
  • Serve as the primary technical interface for customers, handling system diagnostics, troubleshooting, software upgrades, and maintenance 
  • Perform validation testing of new hardware and software releases, reporting feedback to Engineering 
  • Deliver operator and maintainer training for end-users 
  • Capture, document, and escalate field feedback to inform product improvements 
  • Maintain strong relationships with internal stakeholders and external customers across a diverse range of technical and cultural backgrounds 
  • Provide remote and on-the-ground technical support to customers 
  • Conduct engineering investigation and analysis to resolve technical issues with limited support  
  • Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time 
  • Establish and maintain close relationships with internal and external stakeholders and customers
  • Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds 
  • Keep yourself up to date with the latest technologies, tools and methods to be effective in your role 

Qualifications, Experience and Skills 

  • Engineering or similar (quantitative) university degree is highly regarded 
  • Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams 
  • Experience in networking devices (essential) 
  • Proficient with Linux operating system (essential) 
  • Experience in testing of complex systems 
  • Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded 
  • Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds 

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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