Field Services Engineer

hace 2 semanas

Mexico City Metropolitan Area OttoMate A tiempo completo

Field Service Engineer

The Field Service Engineer provides on-site installation, testing, troubleshooting, and customer

support for a US-based company leading the transformation for video, broadband, and media companies with smarter, faster, and simpler solutions. This role will be on-site in Lomas de santa Fe, Mexico City. This is a full time contract position for at least 12 months.

What you will be doing:


• Install, test, and troubleshoot DAA systems, IP networks, and headend infrastructure.


• Build and audit headend subsystems, including installing/terminating coax, Cat5/Cat6, and fiber.


• Configure and verify headend equipment; perform system checks and diagnostics.


• Use RF and DOCSIS meters to test and certify installations.


• Complete documentation, test reports, and update network records.


• Train customers on system operation and maintenance.


• Act as an on-site liaison, identifying when issues should be routed to Sales, Support, or

Engineering.


• Follow safety procedures; lift up to 40 lbs.; work on ladders and variable schedules (including

nights).

What you should have:


• At least 3 years of related field technician/engineering experience and an Associate's Degree.


• Mechanical aptitude for equipment installation and cabling work.


• Experience in Linux at an administrative level.


• Network troubleshooting– CCNA/CCNP, and container knowledge.


• Basic knowledge of DOCSIS, fiber installation, and server/switch configuration.


• Strong troubleshooting skills and customer-facing communication.


• Ability to lift 30–40 lbs and work on a ladder.


• Willingness to learn.


• English communication


• Fluent Spanish speaker (required).

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