Field Engineer

hace 1 hora

Mexico City Metropolitan Area NTT DATA, Inc. A tiempo completo

Actividades a realizar:

* Buscamos incorporar un Field Engineer con alto potencial de crecimiento, que inicie realizando actividades en campo y posteriormente evolucione hacia un rol operativo dentro de nuestro Network Operations Center (NOC).

* El Field Engineer será responsable de realizar instalaciones, soporte y mantenimiento en sitio de infraestructura tecnológica.

* Posteriormente, el rol evolucionará hacia la operación y monitoreo de servicios desde el NOC, participando activamente en la gestión de incidentes y la continuidad operativa.

Conocimientos Técnicos:

Etapa 1: Trabajo en Campo

* Realizar instalación, configuración y mantenimiento de equipos de red, servidores y dispositivos asociados.

* Ejecutar diagnóstico y resolución de fallas en sitio.

* Atender incidentes y requerimientos técnicos conforme a SLAs definidos.

* Documentar actividades realizadas, evidencias y reportes técnicos.

* Coordinar actividades con equipos de NOC, proveedores y clientes.

* Cumplir con normas de seguridad, calidad y procedimientos operativos.

Etapa 2: Operación en NOC

* Monitorear infraestructura y servicios desde el Network Operations Center (NOC).

* Gestionar incidentes, alertas y eventos de primer y segundo nivel.

* Escalar incidentes a equipos especializados cuando sea necesario.

* Ejecutar procedimientos de respuesta ante fallas y contingencias.

* Mantener actualizada la documentación operativa y bitácoras.

* Apoyar iniciativas de mejora continua y automatización operativa.

* Rol de Turnos.

Habilidades Blandas:

* Orientación al servicio y al cliente

* Trabajo en equipo y colaboración

* Comunicación clara y efectiva

* Capacidad de análisis y resolución de problemas

* Adaptabilidad y aprendizaje continuo

* Responsabilidad y disciplina operativa

* Gestión del tiempo y prioridades

Requisitos Indispensables:

* Carrera técnica o licenciatura en Sistemas, Informática, Telecomunicaciones, Redes o afín. (título y cedula)

* Experiencia: 1 a 3 años de experiencia en soporte técnico, trabajo en campo o NOC.

* Deseable: CCNA e ITIL Foundation

* Ingles: Técnico - Conversacional intermedio

* Disponibilidad para trabajo en campo, traslados y turnos rotativos: Pueden ser turnos de día o noche o (guardias)

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