Last Line of Defense Basis Senior Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

This role is located in Mexico City or Monterrey and will require office attendance 3 days a week.

Summary & Role Information:

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP's private cloud offering.  Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS).  ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/AMER/APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery, the Application Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools.

Role Information:

IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS;  Respond, troubleshoot and resolve alerts and incidents; Being an escalation point, on LLD Level (Last Line of defense), for productive issues; Follow change management processes during service request execution; Seek opportunities to streamline standard operating procedures through automation; Must feel comfortable working in a fast paced, dynamic and flexible environment; Operates effectively in a global 24x7 International team.

Role Requirements:

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management

• Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)

• Experience in at least one non-NetWeaver technology: BOBJ, SAP Convergent Charging/Mediation, OpenText, HANA XSA, etc.

• Strong capabilities in technical documentation

• Capacity to continuously acquire new knowledge in an independent and proactive way

• Good analytical and solution-oriented thinking

• Very good communication and networking skills

• Strong customer service focus

• Very good English language skills

Work Experience

• 12+ years of experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams

• Strong working knowledge in Linux and Windows operating system platforms

• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems

• Strong working knowledge managing technical documentation and knowledge productization

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid