Logistics Specialist

hace 13 horas

Mexico City Metropolitan Area Wireless Logic Ltd A tiempo completo

About the opportunity

Arqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a
Logistics Specialist
to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support.

This professional will support administrative and logistics routines, ensuring SLA compliance, process organization, and customer support, as well as handling order flows, inventory, purchasing, and CRM-based service management.

Key responsibilities

  • Provide customer service and support via phone, chat, and Zendesk, including triage and ticket logging
  • Manage customer relationships according to support levels and SLAs
  • Support SIM orders, supply chain activities, and track deliveries, deadlines, and shipping status
  • Control and monitor local SIM inventory levels
  • Create and manage Purchase Orders (POs) with suppliers in accordance with internal procurement policies
  • Perform operational tasks in SIMPro (activations, cancellations, blocks, password resets, and new SIM setup)
  • Support service fulfilment activities (COO, migrations, and TCRs)
  • Analyze usage data, identify anomalies, and initiate resolution actions
  • Support customer onboarding and training (demos and enablement sessions)
  • Maintain accurate system records, ensuring quality and SLA alignment
  • Support new product readiness (processes, guidelines, training sessions, and materials)
  • Escalate and follow up on unresolved issues with internal teams (technical support, billing, and sales)
  • Work during hypercare periods, support specific case analysis (low CSAT/escalations), and implement Continuous Improvement (CI) initiatives
  • Perform additional tasks as required

Desired experience

  • Minimum of
    3 years
    in Customer Service / Service Desk / Customer Support
  • Experience with logistics, purchasing, contracts, suppliers, and administrative routines
  • Knowledge of international logistics, import/export processes, and customs clearance in Mexico
  • Experience in telecom, technology, or IoT is a plus

Requirements

  • Bachelor's degree in Logistics, Business Administration, International Trade, or related fields
  • Advanced English and Spanish
    (written and verbal communication)
  • Strong organizational skills, attention to detail, and time management
  • Ability to handle multiple tasks simultaneously (tickets, chat, and calls)
  • Proficiency in Excel, Word, and PowerPoint
  • Experience with ERP and CRM systems

Location: Mexico City, Mexico

Work schedule: 40 hours per week (Monday to Friday)

Why work with us?

  • Fast-growing company with an entrepreneurial mindset
  • International environment with strategic operations in IoT
  • Full training, continuous support, and career development opportunities
  • A culture that genuinely values and respects people

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