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IT Manager

hace 2 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Job Description
We are seeking a skilled and results-driven Local IT Manager to lead a dynamic team of 7 employees based in Guadalajara. This role requires a hands-on technical leader with strong problem-solving abilities, executive-level communication skills, and a deep understanding of IT support. The ideal candidate will oversee local IT operations, manage day-to-day technical support, and ensure the operational effectiveness of the onsite team.

Responsibilities:

  • Lead and manage a local team of 7 IT support professionals, providing guidance and support for their technical development.
  • Provide hands-on technical support for complex issues and collaborate with global IT teams.
  • Ensure teams meet standard operational metrics that ensure optimal performance and customer experience.
  • Leverage metrics to drive decisions, while using data to manage team schedules based on customer demand.
  • Oversee the maintenance, troubleshooting, and improvement of local IT infrastructure and systems.
  • Identify areas for process improvement and implement solutions to increase team productivity and system reliability.
  • Stay up to date with the latest technology trends, tools, and industry standards to drive continuous improvement.
  • Manage local IT projects, ensuring timely and effective execution.

Requirements:

  • Proven experience as an IT Manager or similar technical management role.
  • Strong knowledge of macOS & Windows, Endpoint Security, O365, and network best practices.
  • Hands-on experience in troubleshooting and resolving technical issues.
  • Excellent leadership, communication, and team management skills.
  • Proven ability to lead, motivate, and develop a technical team, ensuring a high level of performance and job satisfaction.
  • Ability to work efficiently in a fast-paced, multicultural environment.
  • Exceptional analytical and problem-solving skills, with the ability to think critically and resolve complex technical challenges.
  • Bachelor's degree in information technology, Computer Science, or a related field.

This is an exciting opportunity for a technical leader looking to make a direct impact on a growing team, with the chance to implement innovative IT solutions and foster a collaborative, high-performing environment.

Responsibilities
We are seeking a skilled and results-driven Local IT Manager to lead a dynamic team of 7 employees located in Guadalajara. This role requires a hands-on technical leader with strong problem-solving abilities, executive communication skills, and extensive experience in IT support. The ideal candidate will oversee the local IT operations, manage day-to-day technical support, and ensure the onsite team's operational effectiveness.

Responsibilities:

  • Lead and manage a local team of 7 IT support professionals, providing guidance, support, and growth opportunities for their technical development.
  • Provide hands-on technical support for complex issues, collaborating with global IT teams as needed.
  • Ensure the team meets standard operational metrics to ensure optimal performance and customer experience.
  • Use metrics to inform decisions and data to optimize team schedules based on customer demand.
  • Oversee the maintenance, troubleshooting, and continuous improvement of local IT infrastructure and systems.
  • Identify opportunities for process improvement and implement solutions to enhance team productivity and system reliability.
  • Stay current with the latest technology trends, tools, and industry standards to drive continuous improvement and innovation.
  • Manage local IT projects, ensuring their timely and effective execution.

Requirements:

  • Proven experience in an IT management role or similar technical leadership position.
  • Strong knowledge of macOS, Windows, Endpoint Security, O365, and network best practices.
  • Hands-on experience with troubleshooting and resolving technical issues.
  • Strong leadership, communication, and team management skills.
  • Proven ability to lead, motivate, and develop a technical team to achieve high performance and job satisfaction.
  • Ability to thrive in a fast-paced, multicultural environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and resolve complex technical challenges.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.

This is an exciting opportunity for a technical leader looking to make a direct impact on a growing team, with the chance to implement innovative IT solutions and foster a collaborative, high-performing environment.

Qualifications
Career Level - M2

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