NetSuite - Senior Project Manager

The Project Manager is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any adhoc business requirements including the signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will manage multiple concurrent projects and will work with various resources within a matrix environment.

Interpersonal Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Ability to establish credibility and rapport with internal and external stakeholders
• Ability to work within project teams, and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources
• Excellent client management skills and the ability to work with customers to develop and manage a project plan

Soft Skills

• Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce
• Understanding of different industries and how NetSuite applies to the customer's business practices

Technical Skills    

• Mastery of Microsoft Office products
• Experience with the following applications is a plus: QuickBooks, Great Plains, , Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite (Preferred) 

Education

• Bachelor's degree, preferably in Accounting or Management Information Systems
• Bachelor's degree, graduate of 4-year course

Professional Experience

• 5 - 7 years' experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
• 2 – 5 years' experience in Project Management, including developing work-breakdown structures and project plans, most notably in Microsoft Project.
• Solid experience in Change Management and Business Process Mapping in support of a major IS/IT initiative

Project Portfolio Management

• Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementations 
• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
• Utilize a mix of global resources within a matrix environment
• Utilize NetSuite's Project Management Methodology to drive implementations to successful completion, ensuring highest degree of customer satisfaction
• Manage expectations with the customer in regard to:
  • Project Scope
  • NetSuite PS Delivery Model
  • Stakeholder Roles and Responsibilities
  • Timelines
  • Escalation and Change Management
  • Communication and Risk Management Plans.
• Facilitate resolution of issues and roadblocks
• Responsible for final presentation and signoff of key milestones and deliverables, such as Project Kickoffs, Project Plans, Change Orders, and Status Reports
• Perform post go-live summary analysis on completed projects, and share with relevant departments internal.

Problem Solving

• Demonstrated experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives
• Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
• Understands theories, concepts, principles, and techniques to handle most situations without guidance
• Documents, troubleshoots and escalates Support issues outside defined parameters
• Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

• Utilizes project resources to complete on-time and on-budget projects, securing customer references in the process
• Key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services.

Decision Making 

• Planning customer-specific engagements, managing development and completion of the business requirements development, review and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks, makes ultimate decisions that affect the customers' business
• Ability to influence customers to modify current business processes to match industry leading practices

Ability to manage scope and expectations with the customer 

Career Level - IC3