User Experience Researcher

Role Description:

A seasoned and self-starting User Experience (UX) Researcher. As an individual contributor, but part of a larger LOB research team, this person will work closely with product managers, designers, business stakeholders, and technology teams to conduct moderately complex research initiatives from start to end.

Through the guidance of the Senior Lead UX Researcher, they will lead efforts across the product lifecycle, from discovery to post-launch, ensuring design solutions are intuitive, compliant, and aligned with the needs of our clients.

This role will leverage a wide variety of research methods, testing, metrics, and insights to prove solutions and designs.

The key responsibilities for the UX Researcher role include, but are not limited to:

• Plan, design, and conduct mixed-methods research (qualitative and quantitative) to understand user needs, behaviors, and pain points across diverse corporate banking experiences.
• Translate complex user insights into actionable recommendations that align with product strategy, inform product roadmaps, and prove UI/UX designs.
• Work as an embedded partner with our stakeholders in design, product, content, and engineering to frame problems, test concepts, and iterate based on feedback.
• Lead user interviews, competitive analysis, usability testing, and surveys with institutional users/products.
• Develop personas and journey maps to support long-term experience strategy.
• Advocate for user-centered design by clearly communicating findings to stakeholders through compelling narratives, artifacts, and presentations.
• Ensure research practices align with internal policies and external regulations (e.g., data privacy, banking compliance).
• Maintain a repository of insights and support a culture of continuous learning and evidence-based decision-making.
• Identify, track, and monitor KPIs relevant to business needs throughout a project lifecycle.

Desired Competencies:

• 5-8 years of relevant UX research and product experience, preferably in financial services, fintech, enterprise SaaS, or similarly complex domains.
• Expertise in both qualitative and quantitative research methods.
• Demonstrated ability to lead, manage, and articulate end-to-end research independently, from scoping to reporting.
• Experience working with B2B, corporate clients, or regulated industries.
• Strong collaboration and communication skills, especially when working across cross-functional and hierarchical teams.
• Comfortable navigating ambiguous problems and translating them into clear research questions and plans.
• Familiarity with accessibility, usability standards, and financial compliance considerations is a plus.
• Proficiency with tools such as UserTesting, Qualtrics, Figma, or equivalent.

Good to have the following skills:

• Background or strong interest in banking, treasury services, payments, or financial operations.
• Experience working in Agile and/or design thinking environments.
• Understanding of KPIs in corporate banking products (e.g., straight-through processing, transaction turnaround, operational risk).
• Interest/experience in utilizing AI in their work.

About Tata Consultancy Services:

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of over 607,979 consultants in 55 countries and 180 service delivery centres across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. TCS generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025.