Central Administrative Specialist Remote
hace 7 días
100% Remote
Monday to Friday, 8~00 AM – 5~00 PM CST
About The Position
The Central Administrative Specialist supports a portfolio of residential communities across multiple markets. This role ensures accuracy of resident financial statements, drives collections, oversees accounts receivable, and maintains professional, clear, and empathetic resident communication.
Key Responsibilities
Resident Financial Management:
- Oversee account statements and collections across properties
- Investigate charge discrepancies with Property Managers
- Prepare demand letters, notices, and Final Account Statements (FAS)
- Coordinate evictions and follow-ups with attorneys or third parties
- Support debt recovery and collaborate with agencies/vendors like Jetty
Resident Communication & Support:
- Address escalated financial inquiries with clarity and empathy
- Issue notices and communications with on-site teams
- Monitor rental insurance compliance and follow-up
- Collect forwarding addresses at move-outs
- Maintain documentation for payment promises
Accounts Receivable & Payable:
- Process payments, reconcile transactions
- Record charges, fees, and adjustments
- Manage security deposits: collection, refunds, reporting
- Oversee Jetty processes, reports, and verifications
- Apply and monitor applicable risk fees
Operational Oversight:
- Audit lease agreements for consistency
- Configure recurring charges, billables, fee structures
- Support month-end closing and checklists
- Maintain documentation for internal controls and improvements
Qualifications & Requirements
- English Advanced
- 3–5 years residential property management experience focused on accounting or resident relations
- Knowledge of property management software (preferably OneSite/RealPage)
- Intermediate to advanced English proficiency
- Strong knowledge of accounts payable/receivable and contract compliance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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