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Education Specialist

hace 2 semanas

Guadalajara, Jalisco, México Push Operations A tiempo completo

The Company:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny's and more.

The Team:
We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role:
We're looking for an Education Specialist to join our growing Education & Enablement team In this role, you will play a key part in creating, maintaining, and delivering high-quality product education for both internal teams and customers, and you will be responsible for building training content, supporting onboarding learning journeys, documenting product workflows, and ensuring consistent, accurate knowledge across the organization. This role is central to helping Push scale expertise across Product, Support, CX, Sales, and our customer base.

Location:
Recently the world has changed so we are changing with it. We're embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. This role will be based in our Guadalajara, Mexico office.

Responsibilities:

  • Create clear, accurate, and engaging education content including product guides, tutorials, process documentation, videos, and interactive modules.
  • Collaborate with Product, Support, CX, and Implementation teams to ensure documentation and learning materials reflect current product functionality and best practices.
  • Support the rollout of internal trainings for new hires and ongoing upskilling programs across multiple departments.
  • Maintain and enhance the knowledge base, ensuring content is structured for both human learning and AI-powered retrieval.
  • Translate complex product workflows into simple, digestible educational assets.
  • Contribute to customer education programs, including onboarding pathways, role-based learning journeys, and self-serve training materials.
  • Assist in measuring the effectiveness of education programs and identifying opportunities for improvement.
  • Support the Head of Education in executing the broader education strategy across the company.

Why Push?
Do what you love It's the key to happiness. That's why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.

Grow Yourself. We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let's crush it together.

Make an Impact. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that's why we challenge Pushies to show up as their authentic selves while creating a legacy.

Check out our About Us video:

Additional Information
At Push, we place value on different types of experiences. If your experience looks a little different from what we've listed but you think you're a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

Requirements:

Requirements:

  • 2+ years of experience in product education, instructional design, technical writing, training, or a related field.
  • Strong writing and content creation skills, with the ability to simplify complex concepts.
  • Experience working with SaaS products or technical systems.
  • High attention to detail and strong organizational skills.
  • Ability to collaborate across teams and work effectively in a remote-first environment.
  • Proficiency in English (written and spoken).

Bonus Skills And Qualifications

  • Experience building content for AI-native knowledge systems or structured knowledge bases.
  • Background in payroll, HRIS, workforce management, or related technology.
  • Experience with LMS tools, documentation platforms, or content design software.
  • Video creation or light multimedia skills.
  • Bilingual in English and Spanish with strong writing ability in both languages.