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Auto Claims Process Specialist
hace 2 semanas
Chubb es un líder mundial en seguros con operaciones en 54 países; estamos respaldados por nuestra solidez financiera que nos distingue como una de las aseguradoras más rentables del mundo.
"Chubb en México es una empresa a favor de la diversidad e inclusión. No hacemos distinción por motivos de discapacidad, raza, religión, orientación sexual, condición económica, nacionalidad ni por ningún otro motivo."
Job requirements:
- Background in business, operations, process engineering, or business analysis.
- Data and facts based structured thought process and decision making
- Ability to facilitate, consult, and drive for results in a rapid-paced and changing environment
- Strong interpersonal skills, able to work collaboratively across large teams, including a proactive and 'no surprises' approach in communicating issues/requests
- Understanding of market trends and keen interest in digitization and emerging technologies
- Fluent English is required ,
- Minimum experience of 1 to 2 years in developing process improvement and productivity projects.
- Understand and apply agile as a delivery method and ways of working
Responsibilities
- Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm's value-chain
- Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain-points and support devising improvements
- Perform root cause analysis using appropriate tools, identify triggers, collect and analyze relevant data, isolate root causes, and design elimination strategies
- Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value-add tasks
- Design and support execution of hypotheses/proofs of concept as precursors to broader
- Support development of roadmaps that reflect customer/employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers
- Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artifacts
Understand and apply agile as a delivery method and ways of working
If you require any particular support in order to conduct your interviews, please specify this to the Human Resources representative who contacts you to begin the process.
