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Technical Support Analyst- DevX- Mexico

hace 3 semanas

Zacatecas, Zacatecas, México BMC Software A tiempo completo

Basic Information

Job Name

Staff Specialist Technical Supp Analyst - Mexico

Country

Mexico

State

Campeche

City

Mexico

Date Published

25-Nov-2025

Job ID

46046

Travel

You may occasionally be required to travel for business

Looking for details about our benefits?

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.

Join us as a Technical Support Analyst

Challenge yourself as a part of a dynamic, fast-paced accounting team and join BMC Software BMC is looking for innovative customer champions to join our dynamic and DevX-focused Technical Support Team, empowering developers and enterprises across the globe to run and reinvent.

In this role, you will support BMC's COBOL debugging tools within TSO and CICS environments—critical components of our Developer Experience (DevX) solutions. These tools enable mainframe developers to work more efficiently and productively, and your role is essential to ensuring they do so with confidence and success.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Provide expert technical support for DevX solutions, specifically COBOL debugging tools in TSO and CICS environments
  • Partner with developers and technical teams to troubleshoot, isolate, and resolve issues related to COBOL program execution, compiling, and debugging
  • Work across Windows and mainframe systems to install, configure, and recreate real-world customer scenarios, accelerating fix resolution and product quality
  • Act as a key enabler of a seamless developer experience by managing support requests and delivering timely, clear, and actionable guidance
  • Document all support activity with precision—from initial issue through resolution—helping grow our shared knowledge base and improve team efficiency
  • Collaborate with R&D and Product Management to escalate complex issues and contribute insights to improve DevX tools

To ensure you're set up for success, you will bring the following skillset & experience:

  • You have hands-on experience with COBOL programming and debugging in TSO and CICS environments
  • You are comfortable working across both mainframe and Windows platforms, with strong troubleshooting skills
  • You understand the needs of developers and are passionate about enabling great developer experiences
  • You are detail-oriented, collaborative, and committed to delivering high-quality, customer-centric support
  • You have strong written and verbal communication skills and can clearly articulate technical concepts to a range of audiences
  • You are open to participating in occasional on-call support during evenings and weekends as part of a team rotation
  • You embrace and embody BMC's core values in every interaction

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.