Housekeeper Supervisor

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

About The Job
The Housekeeping Supervisor is responsible for coordinating, supervising, and ensuring the highest standards of cleanliness, order, and presentation throughout the hotel's public areas. This role ensures that every space reflects the property's excellence, overseeing the implementation of hygiene, safety, and quality protocols.

The main objective is to lead and support the housekeeping team in daily operations, maintain efficient processes, and deliver an impeccable environment for both guests and colleagues.

About You
You are an organized, detail-oriented, and hands-on leader who takes pride in maintaining cleanliness and perfection in every space. You have a strong sense of responsibility and service, and you inspire your team to deliver excellence every day. You thrive in a dynamic environment, enjoy solving problems, and are committed to upholding the highest hotel standards.

Key Responsibilities
Operations & Supervision

• Maintain high standards of cleanliness and presentation in all public areas according to hotel policies.
• Supervise and coordinate staff assignments, ensuring tasks are completed efficiently and correctly.
• Review daily logbooks to follow up on pending issues and previous day notes.
• Monitor hotel occupancy, VIP arrivals, repeat guests, and group check-ins/outs to prioritize cleaning tasks accordingly.
• Conduct regular inspections of guest and employee restrooms, lobbies, hallways, walkways, offices, and food & beverage outlets.
• Plan and oversee deep cleaning projects such as carpet washing, marble polishing, glass cleaning, and furniture maintenance.
• Receive instructions from the Executive Housekeeper or Assistant and ensure proper communication to the team.
• Conduct regular rounds of public areas to verify cleanliness and identify maintenance needs.
• Motivate, train, and supervise staff while ensuring adherence to safety, hygiene, and social distancing protocols.
• Coordinate work schedules, day-off rotations, and specific cleaning assignments with the Housekeeping management team.
• Request and manage weekly cleaning supplies, ensuring correct and efficient use.
• Supervise the safe use of cleaning chemicals and equipment according to established disinfection protocols.
• Participate in linen, amenities, and equipment inventories.
• Schedule and monitor preventive maintenance for public area equipment.
• Ensure storage and linen rooms are clean, organized, and properly secured.
• Record daily activities, incidents, and relevant information in the departmental logbook.

Safety & Compliance

• Ensure staff always wear complete, clean uniforms and personal protective equipment.
• Monitor that all safety and sanitation procedures are strictly followed.
• Immediately report any irregularities, damage, or maintenance issues in rooms or public areas.

*Skills and Knowledge*

• Strong leadership and team coordination abilities.
• In-depth knowledge of cleaning techniques, chemicals, and professional housekeeping procedures.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Effective communication and interpersonal skills.
• Customer service orientation with a courteous and professional demeanor.
• Knowledge of health, safety, and sanitation standards.
• Experience in report writing, logbook management, and inventory control.
• Flexibility to work rotating shifts, weekends, and holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.