R&B Program Manager, Design Operations

Description
Are you passionate about giving customers a voice in the products they use? Are you driven by helping build project management pipelines to streamline workstreams and unlock efficiencies? Do you want to grow your skills of enabling and improving process alongside a global team of designers and product managers? If so, the Amazon Music Research & Beta (R&B) team is looking for a talented, passionate Program Manager with a track record of delivery, ownership and process improvement that is excited to help us operationalize Research and Beta Program processes. You will help champion how we connect with customers around the world via our various research and beta testing programs, including our Amazon Music Backstage communities of customers.

Key job responsibilities

Research Operations

• Manage logistics and workflows for user research studies (scheduling, consent, data handling)
• Build and maintain participant panels, recruitment pipelines, and vendor relationships
• Ensure ethical standards and privacy compliance are met across all research activities
• Maintain tools and systems (e.g., research repositories, scheduling tools, survey platforms)
• Create reporting dashboards for research impact and resource utilization
• Develop and document best practices, playbooks, and templates for research activities

Research Production

• Managing logistics for cross-functional research efforts
• Define research timelines, deliverables, and roles in collaboration with researchers and stakeholders
• Coordinate between teams to ensure alignment and timely execution
• Maintain research calendar and coordinate cross-team meeting schedules
• Manage budgets, contracts, and external research vendor relationships or partnerships
• Track and report on research project progress, impact, and resource needs

A day in the life

We're growing quickly and hiring the best; this is day one. This Program Manager will support Research Operations which includes managing and learning to strategically grow our research communities, vendor partnerships, and process optimization efforts. The role requires the need to be adept at both managing project pipelines and building mechanisms, connecting global stakeholders, understanding intricacies of data privacy, while also strategically planning means of scaling research capacity. In order to build these mechanisms, they will work across global internal partners and external vendor resources, leveraging both process and technology to achieve our goals.

About The Team
About the Team

This program management position within the Design organization's Operations department supports the Research and Beta team. The Design Operations team focuses on operational excellence across Amazon Music by establishing workflows, managing customer feedback systems, vendors, and research pipelines. We maintain high process standards, build trust with partners, take action within constraints, and navigate ambiguous situations. We collaborate with product, design, and broader Amazon teams to deliver exceptional results.

Work/Life Harmony

Our team is focused on balancing life with our work, and we do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale.

Mentorship & Career Growth

One of the most exciting aspects of being on the Amazon Music Design & Creative Team is the opportunity to partner closely with professionals across the full organization. The fast-paced, collaborative environment means you'll be working alongside music industry, product design, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market.

Basic Qualifications

• 1-3 years in research operations, UX production, program management, or related field
• Strong organizational and project management skills with an attention to detail
• Excellent communication and stakeholder management skills
• Passion for improving customer experience by operationalizing and supporting research at scale

Preferred Qualifications

• Familiarity with research methodologies, tools (e.g., UserTesting, dscout, Lookback, Airtable), and platforms
• Experience with procurement processes and vendor security reviews

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3140726