Systems Analyst

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Systems Analyst (Production Support), creates high-level technical designs for complex projects and maintenance efforts by analyzing requirements and systems architecture, collaborating with technology partners and adhering to tool standards with little assistance. The SA assesses, documents, and mitigates design constraints and/or risks and performs design reviews to develop and support optimal IT solutions. Analysts act as front-line support to our business line triaging and handling research requests, issues, system remediations, and bug fixes. This role requires some after-hour on-call support.

Key Responsibilities

• Has strong communication skills required to interact with the business and clients to resolve issues or discuss requirements provided.
• Takes ownership of daily file monitoring for client(s) and coordinating scheduling conflicts/delays. Resolve issues promptly as needed.
• Has knowledge and experience on updating mainframe systems including file scheduling, control records, and online screens.
• Manages ticket and PCR/break fixes timely and with high quality.
• Manages all input to a mainframe application with 100% accuracy and timeliness.
• Ability to extract and analyze complex data from systems using SQL.
• Incident response management and communication to involved parties.
• Understands and can articulate how teamwork processes provide a line of sight to the customer
• Creates the high-level technical designs for high complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; creates design documents and maintain design artifacts
• Understands the technical details, integration, and functions of a few applications, hardware, and/or software within a team; execute and enforce best practices
• Participates in design reviews, application design impacts between concurrent releases, and technical walkthroughs
• Identifies systems and technical constraints, potential technology risks, and document possible mitigation strategies for high complexity projects
• Stewards an application or project and the business process(es) supported; facilitate implementation of strategies, elimination of redundancies, and simplification of the application
• Supports the achievement of the Technology organization and corporate strategy; practices alignment to achieve the common purpose; demonstrates the focus on affordability, innovation and extraordinary customer service
• For high complexity projects, validates code to designs and requirements; conducts code walkthroughs, inspections, and reviews
• Provides technical input from team into architectural assessments; support architectural assessments; assist in enforcing architectural adherence for technologies within the team
• Works with Business Analysts to write functional designs, and understand business requirements and process flows for high complexity projects; understand patterns, methodologies and system modeling

Essential Skills and Qualifications:

• Minimum 3 years of experience supporting production systems, including analyzing requirements.
• 2 years of experience with SQL scripts with the ability to extract, interpret, and analyze complex data sets.
• At least 2 years of hands-on experience working with mainframe applications (CCS and/or MSP) with quality results.
• Experience triaging incidents, managing tickets or break/fix items, and coordinating with business and technology partners to resolve issues.
• Strong communication skills with the ability to translate technical information for non-technical stakeholders and support cross-functional collaboration.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at

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