Bilingual Customer Service Phone Operator
hace 2 semanas
Job Description
As a Bilingual Customer Service Agent in the e-commerce area, your responsibilities will include:
- Providing high-level customer support in English and Spanish.
- Responding to inquiries, managing orders, returns, and resolving issues.
- Ensuring customer satisfaction and contributing to the company's growth.
What We Offer:
- Base salary: $17,000 MXN + 10% bonus for punctuality, attendance, and quality.
- Paid training from day one.
- Legal benefits plus additional perks.
- Growth opportunities after 6 months.
- Transportation assistance.
- Referral bonus.
- Discounts at department stores and universities.
Schedules:
Morning:
- 8:00 am – 5:00 pm
- 9:00 am – 6:00 pm
Mixed:
- 10:00 am – 6:00 pm
- 11:00 am – 7:00 pm
Evening:
- 12:00 pm – 8:00 pm
- 1:00 pm – 9:00 pm
Workdays: Monday to Saturday, with Sundays off.
Requirements:
- High school diploma (transcript, academic record, or certificate).
- Minimum 6 months of experience in a call center as a bilingual customer service agent (or similar).
- Required English level: C1.
Preferred:
- Experience with e-commerce platforms or marketplaces.
Location: Av. Añil 611, Col. Granjas México, Iztacalco, CDMX. Next to Foro Sol. Accessible via Metrobús Iztacalco or Metro Velódromo.
Send a message to with Iván Huerta.
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