Bilingual Customer Service Phone Operator

hace 2 semanas


Miguel Hidalgo, Ciudad de México Konecta A tiempo completo

Job Description

As a Bilingual Customer Service Agent in the e-commerce area, your responsibilities will include:

  • Providing high-level customer support in English and Spanish.
  • Responding to inquiries, managing orders, returns, and resolving issues.
  • Ensuring customer satisfaction and contributing to the company's growth.

What We Offer:

  • Base salary: $17,000 MXN + 10% bonus for punctuality, attendance, and quality.
  • Paid training from day one.
  • Legal benefits plus additional perks.
  • Growth opportunities after 6 months.
  • Transportation assistance.
  • Referral bonus.
  • Discounts at department stores and universities.

Schedules:

Morning:

  • 8:00 am – 5:00 pm
  • 9:00 am – 6:00 pm

Mixed:

  • 10:00 am – 6:00 pm
  • 11:00 am – 7:00 pm

Evening:

  • 12:00 pm – 8:00 pm
  • 1:00 pm – 9:00 pm

Workdays: Monday to Saturday, with Sundays off.

Requirements:

  • High school diploma (transcript, academic record, or certificate).
  • Minimum 6 months of experience in a call center as a bilingual customer service agent (or similar).
  • Required English level: C1.

Preferred:

  • Experience with e-commerce platforms or marketplaces.

Location: Av. Añil 611, Col. Granjas México, Iztacalco, CDMX. Next to Foro Sol. Accessible via Metrobús Iztacalco or Metro Velódromo.

Send a message to with Iván Huerta.



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