Customer Service Manager
hace 1 semana
Job ID: 5952
Location:
Mexico City, MX, 11560
We are looking for a
Customer Services Manager
to join our team at Innomotics.
The Industry-Leader of Motors and Drives
Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.
Our Most Powerful Engine: Our People
We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.
Your Future Role
We are seeking a Customer Services Manager who will lead the strategy and execution of customer services throughout the entire lifecycle of industrial products and solutions, ensuring maximum availability, efficiency, and customer satisfaction. Be the benchmark in the digital transformation of service, promoting customized solutions, predictive maintenance, and technical support excellence, in line with Innomotics' values of reliability and sustainability.
This role will design and implement after-sales service strategies for motors, drives, and industrial systems. Coordinate maintenance, repair, spare parts, modernization, and technical training services. Oversee service agreements and ensure compliance with service level agreements (SLAs).
This role will oversee preventive, predictive, and corrective maintenance of motors, drives, and automation systems. Coordination of field services, technical inspection, and after-sales support.
Your Profile
Requirements
- Bachelor's degree in engineering, Administration, or related fields
Senior Manager with 8+ years of experience in Service Leadership positions
Strategic leadership and team management that can build strong, high performing teams
Minimum of 5 years' experience in industrial or technical services management
- Experienced in Sales, Service Delivery Management, Repair Workshops
- Background in Minerals & Mining is a plus
- Strong communication & negotiation, collaboration, analytical and change management skills
Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion
Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Jobs at Innomotics: Find out more about jobs & careers at Innomotics.
-
Senior Service Delivery Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Customer Service Representative
hace 1 semana
Miguel Hidalgo, Ciudad de México Quikr A tiempo completoRole Name- Customer Service RepresentativeExperience - 3 to 8 yearsLocation- Granada, Del. Miguel Hidalgo Ciudad De MexicoJob Description:On site technical services and problem solving• Quick response: 7x24 hour timely response to emergency calls from customer production lines, accurate judgment and rapid handling of aluminum foil related problems (such as...
-
Customer Service
hace 2 semanas
Miguel Hidalgo, Ciudad de México DB Soluciones A tiempo completoEsta vacante viene de la bolsa de empleo Vacante para la empresa DB Soluciones en Miguel Hidalgo, Ciudad de MéxicoCUSTOMER SERVICELic. en área administrativaMANEJO DE EXCEL INTERMEDIO-AVANZADO (Se aplica prueba) Y ALGÚN ERP (SAP, ORACLE, SAE, ETC)Experiencia de 5 años en puesto similarResponsabilidades:Recepción y seguimiento a órdenes de compra de...
-
Customer Service – Hospitality
hace 6 días
Miguel Hidalgo, Ciudad de México CAPITALIA LIVING SA DE CV A tiempo completoBuscamos un Customer Service – Hospitality apasionado por la hospitalidad y el servicio al cliente. Serás el primer punto de contacto para nuestros residentes y huéspedes, asegurando una experiencia cálida, eficiente y de alto nivel.Responsabilidades:Brindar atención personalizada a residentes y visitantes.Gestionar reservaciones, solicitudes...
-
Customer Service – Hospitality
hace 6 días
Miguel Hidalgo, Ciudad de México CAPITALIA A tiempo completoBuscamos unCustomer Service – Hospitalityapasionado por la hospitalidad y el servicio al cliente. Serás el primer punto de contacto para nuestros residentes y huéspedes, asegurando una experiencia cálida, eficiente y de alto nivel. ResponsabilidadesBrindar atención personalizada a residentes y visitantes.Gestionar reservaciones, solicitudes especiales...
-
Customer Reliability Engineer
hace 7 días
Miguel Hidalgo, Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Customer Experience Supervisor
hace 2 semanas
Miguel Hidalgo, Ciudad de México The Lubrizol Corporation A tiempo completoThis position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence.It is responsible for retaining skilled and trained personnel within the team,...
-
Customer Service Agent
hace 1 semana
Miguel Hidalgo, Ciudad de México RH conexión Capital Humano A tiempo completoEsta vacante viene de la bolsa de empleo Vacante para la empresa RH Conexión Capital Humano en Lomas De Chapultepec - Miguel Hidalgo, Ciudad de MéxicoRH Conexión Capital Humano - Empleo al Alcance De Tus Manos.Encuentranos en nuestras redes sociales como RH Conexión Capital HumanoEmpresa mexicana especializada en asesoría fiscal y corporativa, por...
-
Customer Experience Manager
hace 2 días
Miguel Hidalgo, Ciudad de México Principal México A tiempo completo¿Qué esperamos de ti?EnPrincipalestamos orgullosos de que nuestro propósito sea el centro de todo lo que hacemos, por ello, estamos motivados en fomentar un mundo en donde todas las personas tengan acceso a la seguridad financiera,con la solidez financiera, experiencia y alto nivel tecnológico que nos caracteriza. Éste, junto con la integridad, foco en...
-
Customer Success
hace 2 días
Miguel Hidalgo, Ciudad de México Circulo S.A A tiempo completoImportante empresa de giro Tecnológico Satelital esta en búsqueda de tu talento como: Customer SuccessAnalista de Retención de Cuentas.PERFIL:Escolaridad Media superior o licenciatura.Experiencia min de 2 años comprobables en Customer Success Atención a clientes, retención, fidelización y customer success.Experiencia en objeciones y recuperación de...
