CSM Manager

hace 2 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Key Responsibilities: 


• Team Leadership & Talent Development 


• Lead, coach and mentor a global team of CSMs, fostering both professional and personal growth. 


• Recruit, retain and develop a high-performing team, providing ongoing feedback and support. 


• Champion ongoing skill development, including participation in training and certification as appropriate. 


• Customer Engagement & Success
• Guide your team as they develop deep understanding of customers' business processes, goals and strategies in relation to NetSuite and associated Oracle systems. 


• Ensure CSMs build and execute actionable, strategic roadmaps, aligning immediate actions with long-term customer objectives.

 
• Enable CSMs to proactively provide resources and advice, helping customers drive adoption and achieve ROI. 


• Promote effective communication and lasting relationships with key decision makers within customer organizations.

• Operational Excellence & Collaboration 


• Guide and support the team in identifying product expansion, up-selling, and cross-selling opportunities, while partnering with Sales teams as appropriate to drive program success. 


• Partner closely with the Account Management Organization to ensure continued client growth, success and maximize the overall value delivered to customers.

 
• Collaborate with other cross-functional teams (Consulting, Education, Support, etc.) to ensure cohesive and impactful customer experiences. 


• Oversee and prioritize team engagements, ensure optimal resource allocation and resolve bandwidth constraints to deliver customer value. 


• Track and report on team performance metrics including Customer Satisfaction (C-Sat), Annual Recurring Revenue (ARR), retention, referenceability and other key outcomes. 


• Continuous Improvement & Practice Growth 


• Identify trends and implement improvements in team processes and activities. 


• Collaborate with stakeholders to define, refine and disseminate operational best practices, tools and assets used by the Customer Success team. 


• Model and encourage best practices in customer relationship management and communication. 


• Education & Training Enablement 


• Ensure CSMs are equipped to support training user adoption initiatives and guide customers through change management as part of the engagement process.
• Encourage a culture of continuous learning and professional development within the team to deepen team expertise in functional/technical areas of NetSuite.

Qualifications & Preferred Skills: 


• Bachelor's degree or equivalent professional experience required. 


• Demonstrated success leading, mentoring and developing customer-facing teams in a SaaS, ERP/CRM, or cloud software environment. 


• Functional or technical experience with NetSuite or comparable ERP/CRM platforms is highly desirable.

 
• Proven ability to collaborate and build consensus in a high-growth, matrixed environment. 


• Excellent written, verbal, interpersonal and executive-level presentation skills.

 
• Strong organizational and analytical abilities; capable of balancing multiple priorities in a dynamic, fast-paced environment. 


• Track record of achieving customer satisfaction, revenue and retention targets.

Why Oracle NetSuite?
Join a collaborative and high-impact team where your leadership will drive transformation and value for customers worldwide. At Oracle NetSuite, we are passionate about empowering our customers and people at every step of the journey.

  • Customer Success

    hace 1 semana

    Zapopan, Jalisco, México Canonical - Jobs A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • IT Project Manager

    hace 4 semanas

    Zapopan, México Epsilon Solutions A tiempo completo

    **IT Project Manager****Lugar de trabajo : Zona de Andares / Hibrido****Requisitos**- **Grado universitario completo**:- **Indispensable conocer y haber manejado: SSCRUM,JIRA, SAILPOINT, SERVICENOW.**:- **Certificaciòn en gestiòn de proyectos**:- **Inglès fluido**Analice y traduzca requisitos comerciales complejos en historias de desarrollo.Facilite y...

  • Customer Success Manager

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    **Customer Success Manager - Oracle Hospitality and Leisure****Location: Zapopan, Jalisco****No visa sponsorship is available for this position.**Are you a hospitality technology enthusiast who thrives on building strong relationships and driving customer success? Oracle Hospitality is on the lookout for a dynamic Customer Success Manager (CSM) to join our...

  • Customer Success Manager

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    **Customer Success Manager - Oracle Hospitality and Leisure****Location: Zapopan, Jalisco****No visa sponsorship is available for this position.**Are you a hospitality technology enthusiast who thrives on building strong relationships and driving customer success?Oracle Hospitality is on the lookout for a dynamic Customer Success Manager (CSM) to join our...

  • Technical Project Manager

    hace 1 semana

    Zapopan, México Toshiba Global Commerce Solutions - External A tiempo completo

    Are you an exceptionally experienced Project Manager with deep experience in SW Development and delivery processes? Do you have a passion for extreme Customer delivery Support, Continuous improvements, and agility? Join us leading an outstanding team of SW developers and testers that interacts with WW customers to deliver SW retail solutions and features,...

  • Na Customer Success Management

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    **Who We Are**At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision.This can range from finding cures for Covid 19, to supporting refugees and children in need, and enabling companies deliver transportation and logistics services to the World.Our long...

  • Senior Customer Success Manager

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    **Senior Customer Success Manager - Oracle Hospitality & Leisure****Location**:**No visa sponsorship is available for this position.**Are you passionate about hospitality and technology? Do you thrive on building strong relationships and delivering top-notch support? Oracle Hospitality is looking for a dynamic and enthusiastic Customer Success Manager (CSM)...

  • Senior Customer Success Manager

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    **Senior Customer Success Manager - Oracle Hospitality & Leisure****Location**:**No visa sponsorship is available for this position.**Are you passionate about hospitality and technology?Do you thrive on building strong relationships and delivering top-notch support?Oracle Hospitality is looking for a dynamic and enthusiastic Customer Success Manager (CSM) to...

  • Project Manager

    hace 4 días

    Zapopan, México Oracle A tiempo completo

    Scrum Process Facilitation- Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives.- Ensure the team adheres to Agile practices and ceremonies effectively.- Guide the team in self-organization and cross-functionality.- Identify and remove impediments to the team's progress, both internal and external.Sprint Management- Collaborate with...

  • Senior Technical Account Representative

    hace 1 semana

    Zapopan, México Oracle A tiempo completo

    ORACLE'S CLOUD PRIORITY SUPPORT SERVICES ota-ay-mxsup Oracle is the #1 global provider of business software, with an outstanding presence in over 175 countries. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join Oracle to kick-start your career with some real...

  • Senior Technical Account Representative

    hace 1 semana

    Zapopan, México Oracle A tiempo completo

    ORACLE'S CLOUD PRIORITY SUPPORT SERVICES Oracle is the #1 global provider of business software, with an outstanding presence in over 175 countries. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join Oracle to kick-start your career with some real responsibility, an...