Senior Manager-Technical Operations Engineer

You Lead the Way. We've Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

Responsibilities:

•    Hands-on engineer with expertise in developing complex, large scale enterprise applications/tools, including self-healing capability, automation, AI solutions, etc.

•    Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.

•    Empower teams to automate demand driven scalable application deployments in test or production environments.

•    Apply specialized knowledge of industry standards or practices to assigned initiatives to identify complex and or broad problems and issues and formulate recommendations.

•    Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices.

•    Drive the technical roadmap for runtime systems, ensuring the reliability, scalability, and performance of platforms.

•    Establish and monitor key performance indicators (KPIs) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.

•    Provide technical thought leadership and guidance to the team, fostering a culture of innovation/automation, collaboration, and accountability.

•    Act as a technical contributor by participating in architecture design, code reviews, and troubleshooting complex technical issues.

•    Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.

•    Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.

Minimum Qualifications

•    Prior relevant IT work experience (minimum 5 years) including systems development activity

•    Bachelor's degree in computer science, Information Systems, or other related fields

•    Extensive knowledge of Cloud and Distributed systems - Java, Python, Unix, Databases (MongoDB, Oracle, Db2, Couchbase etc.), Soap & Rest API, Kafka, etc.

•    Extensive knowledge of observability - Dynatrace, Grafana, Prometheus, ELF, Kibana, etc.

•    Experience in building automations (using scripting/Ansible/Python/Java etc.)

•    Strong troubleshooting and analytical skills, debugging techniques for root cause analysis.

•    Expertise in identifying Application/Infrastructure risks necessary for highly available systems, mitigation strategy and the ability to work well with others to ensure risks are mitigated.

•    ITIL (ServiceNow) and Agile knowledge.

•    Experience with using CICD tools (Jenkins, GitHub etc.)

•    Strong knowledge of site reliability engineering (SRE) and non-functional requirements (NFRs) 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.