Customer Escalation Manager

DescriptionCandidate ProfileExcellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the ability to...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

ResponsibilitiesAct as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the functionProvide rapid intake, triage, stabilization, and coordinated escalation for customer incidentsTriage customer requests and engage appropriate technical teams and experts, following the predefined...

DescriptionResponsibilitiesAct as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the functionProvide rapid intake, triage, stabilization, and coordinated escalation for customer incidentsTriage customer requests and engage appropriate technical teams and experts, following the...

DescriptionThe Project Manager is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any adhoc business...

Responsibilities Act as first customer point of contact and observe the response SLOs Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices Capture and collect customer concerns, issues and impact Provide customer service and incident management support, as per Service Desk...

*Purpose Statement:*The General Manager (GM) is responsible for providing focused leadership to the entire operations within a site. The GM leads the Site Leadership Team (SLT), which is comprised of operations and functional leaders at the site, and interacts with regional functional and customer management teams to drive execution to customer expectations....

ResponsibilitiesAct as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the function Provide rapid intake, triage, stabilization, and coordinated escalation for customer incidents Triage customer requests and engage appropriate technical teams and experts, following the predefined...

ResponsibilitiesJOB DESCRIPTIONAct as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the functionProvide rapid intake, triage, stabilization, and coordinated escalation for customer incidentsTriage customer requests and engage appropriate technical teams and experts, following the...

Job DescriptionThe Project Manager is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any adhoc...