Customer Escalation Manager

DescriptionCandidate ProfileExcellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the ability to...

Job DescriptionCandidate ProfileExcellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis.Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the...

DescriptionThe Project Manager is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any adhoc business...

Responsibilities Act as first customer point of contact and observe the response SLOs Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices Capture and collect customer concerns, issues and impact Provide customer service and incident management support, as per Service Desk...

ResponsibilitiesAct as part of the Global Service Desk as L2 technical support, adhere to and observe all the processes and procedures designed for the function Provide rapid intake, triage, stabilization, and coordinated escalation for customer incidents Triage customer requests and engage appropriate technical teams and experts, following the predefined...

Job DescriptionThe Project Manager is a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of implementation services. From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing development and completion of any adhoc...

SummaryDrive continuous improvement in operational metrics while maximizing profitability within the business unit. Drive team to exceed customer expectations. Provide exceptional support to customers, team members and shareholders.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Leadership And Management...

*Purpose Statement:*The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.Key Job...

*Purpose Statement:*The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.Key Job...

DescriptionThe Product Manager will be a member of the development team working on My Oracle Support Applications. The My Oracle Support application portfolio is used by Oracle Customer Support to manage and resolve all customer initiated service requests for Oracle products.This Product Manager will be working with MOS Integrations and Migrations. The...