Field Operations Manager-Mexico

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Job Title:
Field Operations Manager

Location:
Mexico City, Mexico

Job Summary
The
Field Operations Manager
is responsible for overseeing service delivery within the country, ensuring operational excellence and customer satisfaction. This role encompasses reactive repairs, planned installations, upgrades, and other project-related activities. The position requires strong leadership, strategic thinking, and the ability to manage financial performance while fostering a high-performing team culture.

Key Responsibilities
Leadership and Team Development

• Drive employee development through structured training, mentoring, and career growth initiatives.
• Set clear performance objectives, conduct evaluations, and provide ongoing coaching and feedback.
• Promote teamwork and maintain open, effective communication across all levels.

Financial and Operational Management

• Manage a multi-million-dollar P&L, ensuring financial objectives are met.
• Apply sound financial principles to establish and maintain profitable service practices.
• Ensure compliance with Safety, Quality, Delivery, and Cost metrics through accurate capacity and availability planning.

Customer Relationship Management

• Maintain strong relationships with customers to ensure satisfaction across all accounts in the region.
• Address service concerns promptly and deliver proactive and reactive technical support for rapid issue resolution.
• Ensure timely execution of implementation services and adherence to service level agreements (SLAs).

Sales and Business Growth

• Support sales initiatives through bid reviews, customer presentations, and contract negotiations.
• Provide guidance to the sales organization on service-related matters.

Supplier and Contract Management

• Oversee maintenance contract management, including SLAs, outsourcing agreements, and exception handling.
• Manage regional suppliers to ensure compliance with quality standards and service commitments.

Performance and Change Management

• Execute the performance management process, including goal setting, evaluation, and development planning.
• Apply change management principles to introduce and manage organizational changes effectively.
• Motivate and recognize employees through timely communication and reward programs.

Strategic Leadership

• Demonstrate strong business leadership skills in a strategic environment.
• Establish networks and relationships at all organizational levels to drive collaboration and success.

Basic Requirements

• 10–12+ years of relevant experience in field operations or service delivery management.
• Bachelor's degree in a related business or technical discipline, or equivalent education and experience.
• Advanced proficiency in English and the local language.
• Proven track record of successful leadership and team management, including remote workforce oversight.
• Strong financial acumen with experience managing P&L responsibilities.
• Excellent analytical, organizational, and communication skills.
• Lean/Six Sigma certification or training highly preferred.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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