Principal Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

We are seeking a Chemical Engineer to join our Advanced Process Control (APC) team to work as a Principal Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.

Your Impact

Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech's proprietary software

Function as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech's proprietary software

Communicate with customers through phone, chat, web-conferencing, email and in-person

Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech. Work with cross functional management to ensure global issue escalation meets ongoing customer needs.

Identify new content areas and lead teams to create technical white papers for publication to AspenTech's web knowledgebase for areas of expertise

Deliver high-quality advanced level and tailored training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert users

Using expert knowledge of industry trends, lead development of AspenTech's customer-facing training materials for new applications and focus in the industry. Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.

Lead a small team functioning as subject matter experts (SME) in AspenTech's pre-release beta software testing program to drive improved product quality

Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution

Lead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needs

Conduct health checks on assigned accounts

Lead cross-functional improvement projects as needed with regular updates to an AspenTech management team

What You'll Need

Bachelor's, Master's or Ph.D. degree in Chemical Engineering or closely related discipline

6-10 years of relevant experience. University experience may count.

Strong understanding of Chemical Engineering principles with demonstrated expertise

Knowledge of Advanced Process Controls is a plus, but not required.

Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.

Detail-oriented with hands-on problem-solving skills

Prior exposure to AspenTech products or competitor tools

Strong written and verbal communication skills. Ability to communicate effectively with senior management about business initiatives. Ability to present complex information in a clear and concise manner.

Strong customer first mindset, with the ability to identify opportunities that create value for customers

Ability to manage multiple responsibilities and competing priorities

Ability to travel. Travel is usually less than 25% and may occasionally be international.