Global SDR Manager

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company and won "Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

The
Global SDR Manager
will build and lead a high-performing, multi-region Sales Development organization. This leader will be responsible for defining Jeeves' global outbound strategy, coaching SDRs across multiple countries, optimizing our pipeline generation engine, and partnering cross-functionally to ensure alignment between SDR, Marketing, and Sales.

This is a high-impact role that requires operational excellence, strong sales enablement skills, and the ability to lead distributed teams in a fast-moving environment.

Location
: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte.

What You'll Do:

• Own the Global SDR Playbook & Strategy: Diagnose, optimize, and scale the global SDR motion—ensuring regional consistency while enabling local strengths. Define outbound strategy, activity frameworks, and pipeline targets across Mexico, Colombia, Brazil, North America, and EMEA. Build the global playbook for SDR excellence, including messaging frameworks, qualification criteria, objection handling, and productivity benchmarks
• Lead, Coach & Develop a High-Performing SDR Team: Manage and mentor SDRs across multiple regions, providing structured 1:1s, real-time call coaching, and performance feedback. Build a culture of accountability, creativity, and continuous improvement. Lead ongoing training on cold outreach, lead qualification, multi-channel prospecting, and effective use of tools
• Drive Pipeline Generation & Conversion: Own global SDR pipeline output and conversion metrics across inbound, outbound, and partner-sourced motions. Oversee lead routing, prioritization, and regional coverage models to ensure consistent flow of qualified opportunities. Identify patterns in high-performing outreach and scale winning tactics across all geographies
• Collaborate Cross-Functionally: Partner closely with Sales leadership to align on ICPs, segmentation, vertical strategy, and opportunity handoff mechanics. Work with Marketing to shape campaigns, tailor messaging, and refine targeting for global outbound programs. Collaborate with RevOps on dashboards, reporting, comp plans, and funnel optimization
• Lead From the Front: Personally prospect into strategic accounts to refine scripts, test new tactics, and model excellence. Uphold high standards for messaging quality, persistence, and customer-centric outreach

Minimum Qualifications:

• 5+ years of experience in B2B SaaS, fintech, or technology sales, with 3+ years managing SDR/BDR teams (ideally 8–12+ reps)
• Proven success building or scaling outbound SDR programs that consistently hit or exceed pipeline targets
• Experience managing distributed or multi-region SDR teams across LATAM, NAM, and/or EMEA
• Demonstrated ability to coach teams through cold outreach, messaging strategy, objection handling, and qualification
• Strong proficiency in CRM and sales automation tools (HubSpot/Salesforce, Apollo, Outreach, Sales Navigator, Gong)
• Highly analytical, able to pull insights from dashboards, KPIs, and funnel metrics to drive performance
• Exceptional communication skills—clear, concise, and able to give actionable, motivating feedback
• Comfortable working in a high-growth, ambiguous environment where experimentation and speed are essential
• Trilingual English, Spanish, and Portuguese candidates will be prioritized

Preferred Qualifications:

• Prior experience in fintech, payments, credit, or financial infrastructure
• Background building outbound programs for multi-vertical or multi-geography sales teams
• Familiarity with AI-driven outbound tools and modern SDR productivity platforms
• Strong understanding of ICPs, segmentation strategies, and enterprise buying behavior

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.