Customer Support Specialist

hace 3 días

Santiago de Querétaro, Querétaro de Arteaga, México MedTrainer A tiempo completo

Company Description
Want to be part of a high level company?
At MedTrainer we are looking for our next Customer Support Specialist to be part of our team
MedTrainer is an innovator in the healthcare industry, transforming technology solutions with the
MedTrainer Platform Solution
, which integrates our proprietary
Learning Management System (LMS)
, a strong focus on
Compliance Training
, and our
Managed Services
in
Credentialing and Compliance Management
.

Job Description
What you'll do:
You will handle incoming inquiries from internal and external customers via phone and JIRA ticketing system. You'll provide basic technical support, resolve issues efficiently, and document all interactions in our CRM. You'll work closely with our learning and compliance platforms to ensure an exceptional support experience.

Profile requirements:

  • 1 - 2 years of Customer service or support experience.
  • Advanced English level (spoken and written) is required.
  • Ability to handle customer inquiries through various communication channels.
  • Experience in troubleshooting technical issues and providing basic technical support.
  • Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
  • Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

Work Location
This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance

Qualifications
Essential technologies and/or tools:

  • Google Suite
  • Microsoft Office
  • Jira

Main responsibilities:

  • Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls

Additional Information
We Offer

  • Major medical expenses insurance
  • Savings Plan (Caja de Ahorro)
  • English classes
  • Lunch, Breakfast, drinks and snacks
  • Discount coupons in different medical specialties
  • The opportunity for some home office based upon performance

If you're passionate about providing
exceptional customer support
, solving
technical challenges
, and being part of a
fast-growing company
, we want to hear from you

Application Requirements

  • This is a on-site position in Querétaro, Mexico.
  • We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
  • Please attach your updated CV in English when applying.

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