Guest Experience Expert

hace 5 días

Ciudad de México, Ciudad de México Marriott A tiempo completo

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Guest Experience Expert

    hace 4 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott A tiempo completo

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

  • Guest Experience Agent, Vacation Rentals

    hace 7 días

    Ciudad de México, Ciudad de México Beachside VR A tiempo completo

    About the RoleAt Beachside VR, guest experience isn't a department,  it's the heartbeat of what we do. Were looking for an experienced Guest Experience Agent who understands the pace and expectations of vacation rentals and knows how to deliver calm, confident hospitality through clear communication and strong follow-through.In this role, you'll manage...

  • Guest Experience Agent, Vacation Rentals

    hace 7 días

    Ciudad de México, Ciudad de México Beachside VR A tiempo completo

    About The RoleAt Beachside VR, guest experience isn't a department, it's the heartbeat of what we do. Were looking for an experiencedGuest Experience Agentwho understands the pace and expectations of vacation rentals and knows how to deliver calm, confident hospitality through clear communication and strong follow-through.In this role, you'll manage guest...

  • Guest Environment Expert

    hace 5 días

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott A tiempo completo

    POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to...

  • Guest Relations Officer

    hace 7 días

    Ciudad de México, Ciudad de México Celebrity Cruises A tiempo completo

    The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's...

  • Guest Experience Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México -6132-418d-942c-b609607f433c A tiempo completo

    KUKUN busca a su próximoGuest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Nuestra misión es crear conexiones emocionales entre visitantes y destinos a través del diseño y la tecnología.Buscamos a una persona empática, orientada a soluciones, con mucha energía, organizada y con liderazgo.¿Qué harás...

  • Guest Experience Agent

    hace 4 días

    Ciudad de México, Ciudad de México KUKUN A tiempo completo

    KUKUN busca a su próximo Guest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Nuestra misión es crear conexiones emocionales entre visitantes y destinos a través del diseño y la tecnología.Buscamos a una persona empática, orientada a soluciones, con mucha energía, organizada y con liderazgo.¿Qué...

  • Guest Relations

    hace 5 días

    Ciudad de México, Ciudad de México Inside Out A tiempo completo USD7 - USD8

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB TITLEGuest Relations & Operations Virtual AssistantJOB IDSEEDEE1INDUSTRYReal Estate - HospitalityLOCATIONLATAM...

  • Guest Environment Expert

    hace 3 horas

    Ciudad de México, Ciudad de México Marriott A tiempo completo

    Nuestro trabajo no consiste solo en ofrecer al huésped un cuarto limpio y una cama recién hecha. Además de eso, se trata de construir una experiencia que sea única y memorable para el huésped. Nuestros Expertos en el entorno del huésped son personas expertas en toda una serie de funciones de limpieza, cuya responsabilidad es mantener el buen aspecto y...

  • Front Desk, Guest Services

    hace 7 días

    Ciudad de México, Ciudad de México Carsein Global Recruitment A tiempo completo

    Positions: Front Desk Agent • Guest Services Associate • Butler • Concierge • Receptionist (Hotel Operations)Location: Onboard luxury cruise shipsContract Type: 6–8 month rotationsSalary: USD (tax-free)About the OpportunityJoin the Hotel Operations & Guest Services Team onboard a world-class cruise ship and become the face of hospitality at...