Customer Service

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México OK TALENTO con Psic. Lorena Martínez A tiempo completo

Misión: Garantizar una atención eficiente, proactiva y estratégica a Mercado libre y Amazon, asegurando cumplimiento de las órdenes de compra, así como la correcta gestión del pedido full e incidencias y una comunicación clara entre MELI y los equipos internos de Color Make.

Requisitos

  • Licenciatura en comunicación, marketing, administración o carreras afines.
  • Excelentes habilidades de comunicación verbal y escrita.
  • Conocimientos en Ecommerce y marketplaces .
  • Experiencia mínima de 1 año en atención al cliente (uso de técnicas de negociación y solución de conflictos)
  • Analisis de datos y reportes.
  • Manejo de llamadas (escucha, orienta y resuelve)
  • Uso de Excel intermedio.

Actividades:

  • Atender tickets, solicitudes e incidencias por los canales (email, plataformas, calls).
  • Dar seguimiento end-to-end a cada requerimiento hasta su cierre.
  • Priorizar casos según criticidad, impacto y SLA.
  • Desarrollar el calendario promocional y de comunicación con Marketing.
  • Documentar correctamente cada caso (bitácoras, herramientas internas).
  • Ser punto de contacto principal entre MELI y Color Make.
  • Mantener comunicación clara, profesional y orientada a solución.
  • Gestionar expectativas del cliente y escalar riesgos a tiempo.
  • Coordinar con operaciones, diseño, producción, logística y comercial.
  • Asegurar que los equipos internos entiendan los requerimientos de MELI.
  • Escalar bloqueos o desviaciones de forma estructurada.
  • Apoyar en la estandarización de flujos para MELI.
  • Ejecutar cierres de venta en casos de transacciones fallidas

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