Global Quality Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Support the globalization of business through leading and coordinating the standardization of systems, procedures and policies across all of the Jabil workcells. This role is specifically aligned to support high-growth sectors including cloud infrastructure, data storage, network interface cards (NIC), and high-level assemblies (HLA), ensuring end-to-end quality across PCBA and system-level operations. Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements. Review and promote improvement in customer metrics to ensure satisfaction. Act as a key liaison between Jabil sites for program transfers, including input into transfer plans and timelines, supporting data and knowledge transfer activities, and participating in launch activities. Provide support and technical guidance to new facility and/or workcell startups. Mentor and develop quality talent across the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:
· Recruit, interview, and hire Global Quality Engineers and Managers
· Communicate job criteria and profiles aligned to the sector's needs (cloud, storage, NICs, HLA)
· Coach and guide the recruitment process in alignment with Jabil standards

Employee and Team Development:
· Identify strengths, gaps, and future capability needs in the team
· Build technical depth in complex PCBA/system quality engineering
· Mentor Quality talent to drive excellence and customer partnership
· Build and manage leadership pipelines for Quality

Performance Management:
· Set measurable goals aligned to key customer metrics (e.g. DPPM, CRR, FPY, field quality)
· Deliver regular feedback and coaching; manage development plans
· Recognize and reward strong performance
· Guide the team through ambiguity and lead during escalations or crisis

Communication:
· Facilitate clear communication within the team and with cross-functional groups
· Adapt communication style to global stakeholders (sites, BU, customers)
· Conduct regular team connects and project alignment reviews

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:
· Understand the strategic direction of the cloud and enterprise sector
· Translate sector strategy into executable quality plans
· Partner with the BU, Sector Quality, Ops, and GQ COE teams for alignment
· Proactively identify risk/opportunity across customer/product lifecycles

Cost Management:
· Streamline quality cost through early defect detection, test strategy, and digital tools
· Drive cost-effective quality improvement and reduce escapes/rework/scrap
· Leverage data to optimize resourcing and prioritize high-impact actions

Forecast Development and Accuracy:
· Build robust resource forecasts aligned to transfer and ramp schedules
· Monitor workload shifts across sites; balance resources accordingly.

TECHNICAL MANAGEMENT RESPONSIBILITIES

· Lead and standardize quality processes and tools across PCBA and HLA workcells
· Ensure all systems comply with customer and regulatory requirements (e.g. ISO, IPC, IPC-A-610)
· Represent Jabil in technical discussions during customer escalations and audits
· Act as liaison during program transfers; ensure readiness at both sending and receiving sites
· Drive deployment of quality digitization efforts and data-driven decision making
· Build closed-loop processes and strong linkage to manufacturing/engineering
· Mentor site quality leaders; build capability across global quality teams
· Drive early engagement in NPI and ramp to ensure flawless launch

JOB QUALIFICATIONS – KNOWLEDGE, EDUCATION & EXPERIENCE REQUIREMENTS

· Advanced understanding of PCBA and system-level assembly quality requirements in cloud/data/network sectors
· Strong root cause analysis skills (DMAIC, 8D, 5 Whys, etc.) and Quality tools knowledge (SPC, MSA, FMEA)
· Familiarity with server/rack-level test strategies and infrastructure product lifecycles
· Strong data-driven mindset with proficiency in analytics and quality dashboards
· Excellent communication, stakeholder management, and cross-site coordination skills
· Bachelor's Degree in Engineering or related field (EE preferred); Master's is a plus
· Minimum 8 years of relevant experience, including 5 years in a leadership role
· Experience supporting US/EU-based customers preferred
· Global travel required as needed

TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion ; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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