ServiceNow SAM Pro Implementation Lead

hace 4 días

Santiago de Querétaro, Querétaro de Arteaga, México Open iT A tiempo completo

We are seeking a
ServiceNow SAM Pro Implementation Lead
to join our team. In this role, you will lead the LATAM ServiceNow SAM Pro implementations - combining strong technical expertise with leadership and client-facing skills.
You will also collaborate with our sales and technical teams in pre-sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including
Open iT's LicenseAnalyzer.

This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.

Key Duties and Responsibilities:

  • Lead the implementation, integration, and optimization of
    ServiceNow SAM Pro
    and
    HAM
    modules, ensuring compliance, efficiency, and alignment with
    ITAM/ITSM best practices.
  • Help with the
    integration of Servicenow SAM Pro and LicenseAnalyzer
    using the
    Open iT connector.
  • Manage the
    end-to-end implementation
    lifecycle - from requirements gathering and configuration to testing, deployment, and post-implementation support.
  • Participate in
    pre-sales engagements
    by providing technical consultations, scoping solutions, and delivering product demonstrations, including
    LicenseAnalyzer.
  • Assess current asset management processes and design
    future-state solutions
    aligned with business objectives.
  • Develop
    integrations, workflows, reports, and dashboards
    to ensure accurate asset data and actionable insights.
  • Provide
    documentation, training,
    and
    knowledge transfer
    to clients and internal teams.
  • Support the
    RFI/RFP process
    and contribute to continuous improvement and solution development initiatives.
  • Represent Open iT in
    industry events, webinars, and client presentations.

Required Qualifications:

  • Multilingual proficiency with fluency in
    English and Spanish; Portuguese
    language skills are an additional strength.
  • Proven
    hands-on experience
    implementing multiple ServiceNow SAM Pro projects.
  • Strong understanding of
    software license models, discovery tools, CMDB structure,
    and the
    IT asset lifecycle.
  • Expertise in
    ServiceNow configuration, scripting,
    or
    workflow development.
  • Experience with
    integrations
    and
    data ingestion
    in ServiceNow.
  • Strong
    analytical, client-facing,
    and
    stakeholder management
    skills.

Preferred Qualifications:

  • ServiceNow certifications
    (CIS-SAM, CIS-HAM, ITAM, or ITSM)
  • Experience in
    IT consulting
    or
    technical pre-sales
    roles.

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