Field Service Technician

In this role, your responsibilities will be:

• Provide remote support to clients via telephone or email.

• Identify and correct tooling setup problems on the client's production line.

• Application of policies and strategies to obtain short-term results (1 year or less).

• The issues are difficult or of moderate complexity.

• Influences external people (client) in area of responsibility regarding procedures, practices, and policies

Who you are:

Branson Ultrasonics Corp, business unit of Emerson Automation Solutions, is WW leader in design and manufacturing of ultrasonic equipment used in plastic joining, metal welding and cleaning solutions. We are an equal opportunity employer. Branson is committed to providing a workplace free of any discrimination or harassment. At Branson, we offer a wide range of benefits and career challenges.

For this role, you will need:

- 1 to 3 years of technical experience required.

- Good electro/mechanical skills (electrical & electronics).

- Ability to read and interpret design and layout drafting.

- Ability to troubleshoot equipment and processes at field.

- Must possess a valid driver's license and US visa.

- Good communications skills in both written and oral form.

- Ability to lift 50 pounds.

- Service oriented.

- Fluent communication in English.

- Ability to travel.

- Tijuana y MX area.

Preferred qualifications that set you a part:

• Typically, 5+ years of professional experience in a service shop or similar mechanical/technical role before transitioning to field service is preferred.
• Specialized Technical Training/Education: technical field (like electronics, industrial maintenance, computer science, or engineering) 
• Diagnostic Proficiency: In-depth understanding and experience with diagnostic tools and software used for the specific equipment (e.g., mechanical, electrical, hydraulic systems).
• Reading Schematics: Ability to read and interpret technical drawings, blueprints, and manuals.

Essential Soft Skills

Because a Field Service Technician acts as the frontline representative of the company, strong interpersonal skills are highly valued:

• Excellent Troubleshooting and Problem-Solving Skills: The ability to think critically, work independently, and find swift, effective solutions under pressure.
• Strong Communication and Customer Service: Skills for explaining complex technical issues clearly to non-technical customers, providing training, and ensuring customer satisfaction.
• Time Management and Organization: Ability to own your workload, manage a travel schedule, adhere to tight deadlines, and perform thorough documentation of all services rendered.
• Adaptability and Independence: Comfort with traveling to various job sites, working in diverse and sometimes harsh conditions, and adjusting to changing schedules.
• Attention to Detail: Meticulousness in following procedures, performing diagnostics, and accurately documenting all work and safety adherence

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.