Product Operations Manager

hace 2 semanas


Juárez, Chihuahua, México Hyphen Connect Limited A tiempo completo

We are looking to hire for one of our ecosystem projects. Our client, a leading digital assets ecosystem globally, is in search of an experienced  Product Operations Manager (P2P Payment/ Crypto).

Key Responsibilities
  • Analyze P2P transaction processes to identify inefficiencies and opportunities for improvement, ensuring a seamless user journey.
  • Develop and manage strategies to mitigate risks, ensuring adherence to internal policies and regulatory standards.
  • Monitor and evaluate key performance metrics to identify challenges and drive operational improvements.
  • Work closely with product, marketing, and technical teams to launch innovative features and align the platform with market needs.
  • Collaborate with the customer service team to create effective standard operating procedures (SOPs) for resolving issues, minimizing customer complaints.
Qualifications
  • Bachelor's degree or equivalent. 
  • 5+ years of experience in managing P2P, fiat, or payment operations, preferably in cryptocurrency or fintech industries.
  • Prior experience working in crypto exchanges or global e-commerce platforms. 
  • Solid analytical skills with a proven ability to interpret data and make informed, data-driven decisions.
  • Fluency in Mandarin and English is required.

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